Product Manager - Guest Engagement - Beijing, CHN

About the role

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

Responsibilities

• Translate restaurant growth goals into products that increase acquisition, conversion, frequency, and lifetime value and prioritize the highest-leverage opportunities.
• Build and evolve the core platform capabilities behind promotions, loyalty, offers, and personalization across channels.
• Design for measurable impact: run experiments, define holdouts, and quantify incremental revenue and engagement.
• Help restaurants reach the right eater with the right message at the right time.
• Lead cross-functional teams across globally, setting direction and driving alignment through clear product narratives, documentation, and reviews.
• Own outcomes, not just launches: move metrics like redemption, repeat rate, retention, ROI, and campaign performance.
• Communicate strategy, progress, and results to global stakeholders through well-crafted written and verbal updates.
• Identify new opportunities, shape the roadmap, and influence investment decisions for your product area.

Requirements

• 5+ years of product management experience (or equivalent) in growth, marketing technology, loyalty, promotions, or personalization products.
• Proven track record of shipping products that drove measurable impact on acquisition, conversion, retention, or lifetime value.
• Strong experimentation mindset: comfortable defining hypotheses, success metrics, holdouts, and reading incrementality.
• Data fluent: you can run your own analysis or work with analysts and data scientists to build segments, targeting logic, and performance measurement.
• Excellent product judgment & UX instincts - you can simplify complex marketing capabilities into tools operators can actually use.
• Strong communicator who can influence cross-functional partners and senior stakeholders in a global organization.
• High bar for written product thinking (PRDs, strategy docs, experiment readouts).
• Comfortable representing your product area in global reviews and leadership forums.
• Bonus if you have
• Experience with CRM, marketing automation, offers, or loyalty systems.
• Familiarity with omni-channel commerce and customer identity.
• Experience building tools that balance merchant control with automation.
• Background in restaurants, retail, or local commerce.
• Why join us
• You will ship products that thousands of operators depend on every day to drive revenue.
• High ownership, high visibility, and real influence on strategy in a company defining a new category.

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