Executive, Sea Freight, Import Operations

About the role

Purpose and main tasks 1. Handle and supervise the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer 2. Handle and supervise all Vendor facing communication and shipment related internal communication between DSV stakeholders 3. Supervise the execution of country specific customs clearance processes 4. Supervise multimodal FCL, LCL pre/on-carriage services (Hinterland Transportation) by truck, rail or barge 5. Create solutions- and pricing for FCL, LCL ocean freight Hinterland Transportation services for internal Ocean Operations-, Trade- and Sales Teams 6. Participate in ad-hoc projects related to business process improvement (Internal and External). 7. Take on additional tasks (e.g. create / update ISO procedures) during department performance review and/or annual scheduled events (e.g. audits) as assigned by superiors. 8. Perform value-added task within the scope of the function to meet customer requirements and changes made in the operations process 9. Monitor and ensure all customs permit declaration are in compliance with Singapore Customs Regulations and Procedures. 10. Monitor individual & team performances and balance workload 11. Escalate unresolved issues to next management level Accountable 1. Ensure timely activation and/or creation shipment in TMS (TANGO) 2. Activate and/or create shipment in TMS (TANGO) 3. Ensure the accuracy check is conducted 4. Ensure all operational SOPs are properly followed 5. Ensure all operational KPIs are achieved 6. Initiate credit check for Consignee and follow up on credit issues with Finance Team 7. Check actual shipment arrival date with Carrier and confirm in TMS (TANGO) - as applicable 8. Receive Carrier's Arrival Notice 9. Update shipment arrival information in TMS (TANGO) 10. Ensure interaction with carriers, CY (Container Yard), port and customs authorities and external customs broker is properly executed 11. Ensure interaction with CFS (and port and customs authorities if applicable) is properly executed 12. Check container arrival at CY (Container Yard) and confirm in TMS (TANGO) 13. Perform required interaction with CY (Container Yard) and port authorities - as applicable 14. Request cargo release information, documents and freight invoice from Carrier - as applicable 15. Receive Original HBL from Consignee and confirm receipt in TMS (TANGO) - as applicable 16. Ensure that Original MBL is surrendered to Carrier at origin or destination - as applicable 17. Provide self-pickup instructions to Consignee - as applicable (Sender shown as "Customer Management") 18. Provide shipment details (manifest) to customs authorities - as applicable 19. Provide "Change Advice" to Consignee - as applicable 20. Continuously Monitor container pickup status at CY (Container Yard) 21. Confirm self-pickup details in TMS (TANGO) - as applicable 22. Ensure all relevant documents are received and/or uploaded to digital archive (ODM) 23. Ensure and Provide delivery information to Trucking Vendors (if merchant's haulage) and/or to Carrier (if Carrier's haulage), and self-pickup instructions/ delivery details are provided to consignees. 24. Receive pick up/delivery requests from Customer Management Teams via TMS (TANGO) 25. Determine optimal vendor, routing and price 26. Provide delivery/pick up/drayage instructions to vendors 27. Confirm container delivery to the CY (Container Yard) 28. Update TMS (TANGO) with truck / vendor details - as applicable (ideally done electronically) 29. Identify match-back and proactively combine load opportunities 30. Perform required interaction incl. document transfer with external customs broker - as applicable 31. Supervise the execution of country specific Import customs clearance processes 32. Ensure customs related documents are prepared and submitted to relevant government authorities and/or Customs and/or Customs Broker to obtain customs permit and/or certificate of origin - as applicable 33. Accuracy check of the customs required data entry 34. Solve and/or escalate issues resulting from communication with Customs and/or Customs Broker and/or government body 35. Direct communication with Customs and/or Customs Broker and/or government body - as applicable 36. Check shipment delivery status and confirm in TMS (TANGO) - as applicable 37. Check empty container return to CY (Container Yard) and confirm in TMS (TANGO) - as applicable 38. Manage and resolve all disputes and issues with vendors 39. Ensure timely and accurate completion of activities in TMS (TANGO) 40. Create and verify income /cost accruals in TMS (TANGO), including standard and exceptional and accessorial income reserves and cost accruals. 41. Ensure demurrage & detention details are provided to Customer management in a timely manner 42. Ensure compliance with Customer specific KPI's - as applicable 43. Set and provide internal recommended sell

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