Customer Implementation Specialist

Responsibilities

• Develop and manage relationships with customers throughout the implementation process.
• Manage a portfolio of customers in various stages of implementation.
• Act as the project manager/point contact for each customer.
• Keep the customer informed throughout the process and set clear expectations.
• Teach and train customers how to maximize the value of the Weave platform.
• Provide a five-star customer experience with each customer.
• Triage, troubleshoot and prioritize issues as they arise during implementation.
• Coordinate with adjacent teams on all tasks related to onboarding.
• Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers.
• Aid offices with installing their Weave software and hardware.
• Handle escalations with customers.
• Daily documentation of all completed and uncompleted work.
• Manage your calendar and scheduled events
• What You Will Need to Accomplish the Job
• 2+ years of experience in Account Management / Implementation.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Persists in accomplishing objectives despite obstacles and setbacks.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Takes personal responsibility for decisions, action, and failures.
• Manages Complexity: Making sense of complex. high quantity, and sometimes contradictory information to effectively solve problems.
• Uncovers root causes to difficult problems.
• Resourcefulness: Securing and deploying resources effectively and effectively and efficiently.
• Orchestrates multiple activities simultaneously to accomplish a goal.
• Being Resilient: Rebounding from setbacks and adversity when facing difficult situations.
• Handles and manages crisis effectively.
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Anticipates land mines and plans approach accordingly.
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Understands that different situations may call for different approaches.
• Can Act differently depending on the circumstances.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Builds and delivers solutions that meet customer expectations.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Adjusts to fit the audience and the message.
• Collaborates with Others/Interpersonal Savvy: Building partnerships and working collaboratively with others to meet shared objectives.
• Work cooperatively with others across the organization to achieve shared objectives.
• Partners with others to get work done.
• Strong technical aptitude.
• What Will Make Us Love You
• Knowledge of basic computer networking and how an average home/office network is configured.
• Ability to have fun and interact with the team (during the appropriate times).
• Self-driven.
• Vision - ability to see beginning to end.
• Ability/Desire to build relationships (with co-workers and customers).
• Employment with Weave is contingent upon the successful completion of a background check , conducted in accordance with applicable laws.

Benefits

Additional Information

The role of a Customer Implementation Specialist is to help each customer successfully implement the Weave platform during the onboarding process. Implementation Specialists are responsible for managing the relationship with each customer while ensuring a high quality experience and timely implementation. Each Implementation Specialist has a portfolio of customers in various stages of the implementation process and is required to prioritize, balance and manage both planned and unplanned work. A positive experience during the implementation process is critical to a customer's long-term success and Weave is committed to finding the right people to make that happen. This position will be hybrid: M/T/W in office and Th/F are WFH Reports to: Onboarding Manager

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at weave? Share your experience