Business Analyst

About the role

Our projects thrive on clear, well-documented requirements. As a dedicated Business Analyst, you'll be instrumental in capturing customer needs, translating them into actionable documentation, and supporting testing to ensure successful adoption. This role is a critical enabler, eliminating bottlenecks for Solution Architects and directly shaping high-impact project outcomes.

Responsibilities

• The Skills You'll Have
• Discovery & Requirements Gathering
• You'll independently run structured discovery sessions with business users to uncover key needs.
• You'll consistently produce clear, comprehensive requirement specifications with minimal rework.
• You'll use probing questions to surface unstated needs, pain points, and objectives, meticulously documenting decisions and rationale.
• You'll facilitate workshops across diverse projects and stakeholder levels, from end users to leadership.
• You'll anticipate gaps and conflicts during sessions, proactively reframing ambiguous scope in real-time.
• Process Mapping and Documentation
• You'll create clear process flows using swimlanes within the context of Salesforce project delivery.
• You'll develop well-structured User Stories from business process flows, complete with clear acceptance criteria that guide design, build, and test scenarios.
• You'll demonstrate a strong understanding of core Salesforce platform capabilities, standard features, and declarative functionality to prevent unnecessary rework or custom-build traps.
• You'll design solutions-aware process flows, actively shaping optimal business processes, not just documenting existing ones.
• You'll consistently steer requirements toward standard Salesforce features, proactively identifying scope requiring heavy customization and proposing alternatives early.
• Collaboration with Delivery Team
• You'll work alongside Solution Architects, developers, and Project Managers in structured Salesforce project delivery to align on requirements, solutions, and project constraints.
• You'll proactively track open items, actively participate in development syncs, and flag requirement gaps identified during the build phase, driving them to closure.
• You'll support system testing by meticulously mapping test cases back to user stories, ensuring delivered solutions align with requirements.
• You'll proactively manage requirement-to-build traceability without needing to be prompted.
• You'll reduce Solution Architect involvement by independently resolving ambiguity directly with the development team.
• User Acceptance Testing
• You'll prepare comprehensive UAT scenarios and test scripts based on user stories.
• You'll expertly support customers during UAT, providing answers and capturing feedback effectively.
• You'll document UAT outcomes and track issues with sufficient context for the development team.
• You'll own UAT end-to-end, including facilitating sign-off with multiple stakeholders.
• You'll design strategic UAT approaches for complex, multi-phase implementations.

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