Technical Account Manager - Edge Cloud Security

Responsibilities

• Own the Technical Relationship: Act as a trusted technical advisor, ensuring clients feel supported and valued at every turn.
• Drive Security Success: Partner with clients to understand their security landscape and ensure Fastly's solutions align perfectly with their strategy, providing actionable advice to enhance their security posture.
• Strategic Project Management: Manage the successful delivery of Fastly's security projects, coordinating internal teams and managing timelines to meet milestones with high quality.
• Educate and Train: Empower customers by providing comprehensive training and resources on Fastly's security products.

Requirements

• Cybersecurity Expertise: Solid background in cybersecurity, specifically Web Application Security, knowledge of the CVE program, DDoS mitigation, and incident management.
• Foundational Technology Experience: Experience with SaaS/Cloud or hybrid cloud deployments, web server platforms (Apache/NGINX/IIS), and Unix/Linux or Windows systems administration.
• Scripting Ability: Proficiency in Python, Java, Go, PHP, Unix/Linux Shell, C#, or other common web languages.
• Security Best Practices: Deep understanding of HTTP and API security best practices.
• Customer-Centric Communication: Ability to articulate complex technical concepts to diverse stakeholders and build trust-based relationships.
• We'll be super impressed if you have experience in any of these:
• Industry certifications such as CISSP, CISM, or CCSP
• Hands-on experience with Varnish Configuration Language (VCL) or Edge Computing platforms
• Previous experience in a customer-facing technical role for a CDN or Cloud Security provider
• Fluency in a second language common in the EMEA region, such as French or German or Spanish
• In-depth knowledge of regulatory compliance frameworks like GDPR, PCI-DSS, or SOC2
• Experience with Infrastructure as Code (IaC) tools like Terraform
• Background in professional services or technical consulting for enterprise-level clients
• Active participation in the cybersecurity community, such as contributing to open-source projects or speaking at industry conferences
• Work Hours: EMEA business hours, 9am - 6pm
• Work Location & Travel Requirements:
• This position has one opening and can be hired in the following preferred office location:
• Location: London.
• Work Type: This is a hybrid role, two days per week in office.
• Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

Benefits

Additional Information

Fastly helps people stay better connected with the things they love. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as possible - at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly's customers include many of the world's most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us. Technical Account Manager - Edge Cloud Security Fastly is expanding, and we are looking to hire a new Security Technical Account Manager to support some of our largest customers across the EMEA region. In this role, your mission will be to foster strong, trust-based relationships with clients, ensuring they can confidently navigate the security landscape. You will serve as their advocate within Fastly, collaborating with cross-functional teams to drive continuous improvement in our products and services based on real-world feedback

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