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Service Desk Analyst with French ((onsite opportunity)

External
Wipro logoWipro · Bucharest, Romania
Full-timeOn-site1mo ago30+ days old, may be filled
DocumentationVPN
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Responsibilities

  • Providing Technical support to customers on phone or chats to solve their technical problems reported.
  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network or computer issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Required Skills and Experience:

Requirements

  • Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.)
  • Understanding of MAC and Windows 7 & 10,11 operating system
  • Troubleshooting experience using remote control tools
  • Experience working with ServiceNow to log, track, close tickets
  • Candidate profile:
  • University degree or High school degree with education in the field of computer science.
  • Prior experience in tech support, desktop support, or a similar role.
  • Fluent in both French (Native) and English.
  • 2-3 years of experience in IT support/Customer service role.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.
  • Good Customer relationship management skills.
  • Location:
  • Bucharest, Romania - on-site

Benefits

Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc)Great career opportunity to work for one of the biggest brands in the world in a unique work environmentOpen-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etcChild Birth AllowanceSport events sponsorship for employeesComplex Record & recognition scheme ( both non-monetary and monetary options)Monthly subscription @ Bookster - the first modern library for companies in RomaniaEmployee Referral Program with attractive incentive schemesExtra annual leave days depending on the total length of working experience at WiproGrowth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certificationsPlatform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projectsThis position offers a chance to be part of a forward-thinking company that values innovation and a progressive approach to technology. Interested candidates are encouraged to apply and join the team where they can make a significant impact.Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.Mandatory Skills: TIS Service Desk .Experience: 1-3 Years .

Additional Information

City: Bucharest State/Province: Bucharest Posting Start Date: 3/31/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description: Job Description Wipro Romania, part of global IT and consulting leader Wipro Ltd., has grown significantly since 2007. With over 2000 employees from 21 nationalities, it supports 50 clients, offering a collaborative, inclusive work environment and professional growth opportunities. This position requires 5 days per week working from office;

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