Customer Service Representative

Responsibilities

• Supporting optimal order management via phone & emails including but not limited to Purchase Orders, Pricing and Availability, Order ETA's, Debits, Credits and Warrantees.
• Work directly and collaboratively with product, accounts, sales, and supply teams to ensure requests are supported and resolved efficiently and to quality.
• Proactively managing customer orders to provide On Time Deliveries and where not possible proactively engaging customers to provide optimal customer experience.
• Work in a team environment to achieve all customer service SLA's and support the sales team in achieving revenue goals.
• Adopting a continuous improvement mindset and support key change initiatives.
• Responsible for collecting operational performance data (including electronically) and undertaking approved corrective actions.

Requirements

• Minimum of 2 years sales or product coordination, customer service, logistics or support experience in a technical environment
• Proficiency in the use of ERP and CRM solutions (preferably SAP and Salesforce).
• Excellent stakeholder management skills.
• Time management skills and ability to work independently.
• Strong customer service ethos and great attention to detail

Benefits

Additional Information

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. Our Power Distribution, LV and CPC division offers power management solutions predominantly in renewable, mining, industrial, utility, commercial, data centres, mission critical infrastructure, residential, construction, transport networks and healthcare segments. Our custom engineered products and services are designed with a mission of achieving unparalleled safety while helping our customers on their mission to reduce their consumption and enter the carbon neutral world. We are looking for a Customer Service Representative to provide critical customer support in the execution of customer enquiries and sales order requests via phone, email and digital channels. The successful candidate with manage high volume and complex enquiries and ensure accuracy and efficiency is delivered. Working in a technical and challenging environment this role requires good internal stakeholder management skills to get the right outcome for our customers and the business.

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