Coordinador de Calidad

Responsibilities

• Human Management:
• Lead and develop fleet staff, including hikers and maintenance agents, to meet performance goals aligned with station targets and company values.
• Train staff to deliver excellent customer service while ensuring adherence to company procedures and service level agreements.
• Conduct and log safety meetings with fleet staff to ensure compliance with safety protocols.
• Daily Fleet Operations:
• Oversee the timely repair and servicing of vehicles according to company and manufacturer guidelines.
• Review reservations, returns, and fleet status daily to maintain operational efficiency.
• Manage the damage assessment process, ensuring proper documentation and approvals are in place.
• Continuously seek process improvements to optimize vehicle servicing, in-fleet preparation, and disposal.
• Provide monthly reports on mechanic productivity, attendance, and inventory usage for consumables, tires, and parts.
• Internal and External Relations:
• Communicate and coordinate with external personnel, including Return, Service, and Ready Line agents, to maintain smooth operational flow.
• Maintain strong relationships with local OEM dealerships, service providers, and external vendors.
• Collaborate with the General Manager, Operations Managers, and other team members to provide updates on fleet status and operational insights.
• Manage collision repairs by liaising with vendors, monitoring repair timelines, and ensuring timely updates from repair shops.

Requirements

• Proven experience in fleet management or a similar leadership role.
• Strong leadership skills with the ability to manage, motivate, and develop a team.
• Excellent organizational and communication skills, with a focus on operational efficiency and customer service.
• Attention to detail and a proactive approach to problem-solving, particularly in managing vehicle repairs and inventory.
• Why Join Us?
• Lead a dedicated team and optimize fleet operations in a dynamic, fast-paced environment.
• Play a key role in driving the success of our station's fleet management and service delivery.
• Enjoy opportunities for growth and professional development within a supportive company culture.
• If you're ready to take on a leadership role and drive the success of our fleet operations, apply today!
• Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.
• Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at pr

Benefits

Additional Information

Europcar Mobility Group At Europcar Mobility Group , our purpose is to help to change the way you move. We are guided by our core values: We are happy to help , We embrace change , We take responsibility , We act with respect and We move as one . Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives. Job Description Join Our Team as a Station Fleet Manager - Lead, Manage, and Optimize Fleet Operations! Are you an experienced leader with a passion for managing fleet operations? We are looking for a highly skilled Station Fleet Manager to oversee both the strategic and day-to-day management of our fleet, ensuring efficient operations, timely maintenance, and excellent service delivery for our customers. As the Station Fleet Manager, you will be responsible for long-term planning and daily oversight of fleet operations, including the garage and outsourced teams. Your goal is to ensure cost-effective operations while maintaining the highest standards of service and achieving station business development targets.

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