911 Public Safety Telecommunicator Trainee
External
Highpointnc · High Point, NCPrepare for this interview
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About the role
At the City of High Point, we celebrate the creator in everyone. Building on our rich cultural history steeped in industrialism and innovation, our employees seek not only to transform themselves, but the world around us. We are collaborators, we are makers, we are visionaries. We invite you to explore the many opportunities to serve our community, by sharing your talents, skills, and expertise. You'll join a diverse team of over 1300 individuals dedicated not just to making a career, but a difference; because what we create in High Point, changes the world! Our Core Values: Integrity : Saying what we mean and consistently doing what we say with no desire other than the good of the citizens we serve. It means standing up for beliefs. Responsibility : A continual process that emphasizes a high level of personal accountability by each member of the organization. Partnership : Adding competitive value and quality to the services provided to our residents, businesses, and visitors through responsible fiscal stewardship, increased innovation, greater use of technology, and expanded civic, neighborhood and regional partnerships.
Responsibilities
- Essential Tasks & Responsibilities:
- Receives voice, text, and video communications concerning public safety, collects, analyzes, and triages the information, then coordinates an appropriate response by public safety field units while documenting the required information in the computer aided dispatch system.
- Uses specialized training to effectively communicate and build a rapport with panicked, injured, and/or impaired individuals to obtain necessary and vital information necessary for an effective emergency response.
- Uses national and state criminal information computer systems in response to requests from and to communicate with Federal, State, and Local public safety officials.
- Monitors and responds to a variety of dedicated public safety systems to help locate distressed individuals and coordinate emergency responses.
- Works with City utilities and third-party organizations as needed to obtain resources for public safety situations.
- Conducts periodic tests and basic maintenance of the equipment within the communications facilities.
- Ensures that all work is performed in accordance with division, department, and city standards, policies, and procedures, to include OSHA and other Federal and State mandates.
Requirements
- REQUIRED QUALIFICATIONS
- Must be at least 18 years of age
- High School Diploma or GED equivalent
- Must be able to type at least 30 words per minute.
- Must have or obtain a valid North Carolina Driver's License upon employment.
- Mu
Benefits
Additional Information
Compensation Range $21.94 - $28.11 Please note: This job opening may close earlier than the stated date, due to high candidate volume. If interested, we encourage you to apply as soon as possible.
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