Residential Case Manager

Responsibilities

• Care Coordination Intake, Assessment, and Planning
• Provide comprehensive care coordination support for students navigating academic, health, emotional, psychological, financial, and social concerns; develop action-oriented support plans; initiate referrals; and complete persistent follow-up to reduce barriers and ensure continuity of care.
• Serve as an administrative interface across campus partners to ensure coherent integration of campus and community resources for students in distress, including coordination with off-campus providers when releases are in place.
• Documentation and Case Information Management (Maxient)
• Maintain accurate, timely, and clinically informed case notes and essential case information in Maxient, in accordance with CARE Office standards and College practices.
• Ensure documentation supports continuity of care, risk-informed decision-making, and coordinated follow-up, including clear tracking of outreach attempts, student engagement, referrals made, outcomes, and pending action items.
• Exercise strong judgment regarding what information is documented and shared, consistent with FERPA, privacy practices, and role clarity.
• Cross-Campus Collaboration and Student Advocacy
• Work closely with the Director of CARE to manage students of concern, including gathering information, developing response recommendations, and mobilizing appropriate support and services.
• Convey information, as appropriate and consistent with FERPA and relevant standards, to campus partners and, when appropriate, to family members, ensuring students receive coordinated, timely support.
• Title IX Respondent Support
• Provide support to Title IX respondents, as assigned and consistent with CARE's scope and College policy, including resource navigation, connection to campus/ off campus supports, assistance identifying accommodations, and follow-up planning.
• Coordinate with the Office of Institutional Equity, Counseling Services, Health Services, SAVP, Residential Life, and other campus partners to ensure respondents have access to appropriate support while maintaining

Benefits

Additional Information

Department Residential Life and Wellness Job Family Administrator Vassar College is deeply committed to providing equal employment opportunities to all applicants and employees by promoting an environment of transparency and respect for differences. We welcome applications from individuals of all backgrounds who meet the qualifications of a posting. If you need to request an accommodation to fully participate in the search process, please contact careers@vassar.edu . Job Description Position Summary Residing on campus and working under the general direction of the Director of CARE, the Residential Case Manager serves as a nexus for information, coordination, and follow-through for the College's response to students experiencing varying levels of need and/or distress. The incumbent is readily accessible to faculty, administrators, staff, students, parents, and family members who are concerned about a student, and serves as a central connector among campus offices, community providers, and the student's support network, as appropriate. In partnership with the Director of CARE, the Residential Case Manager consults on an as-needed basis with the College's Administrator On-Call (AOC) and Backup Administrator On-Call (BAOC) regarding students experiencing acute distress and supports coordinated access to care. The Residential Case Manager participates in the on-call rotation as assigned, serving as a Care Coordination resource during evenings, weekends, breaks, and other coverage periods. The Residential Case Manager works closely with key offices to identify and intervene early with students whose behavior suggests the need for additional support services. This role also provides Title IX respondent support (consistent with CARE's scope and College policy), participates as a member of the Mindful Eating Support Team (MEST), and supports consistent follow-up on Student Support Network (SSN) cases assigned to live-in student life professionals. The Residential Case Manager maintains accurate, timely, and essential case documentation in Maxient and uses case notes to ensure continuity of care, coordinated action planning, and appropriate information sharing consistent with FERPA and College practices.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at vassar? Share your experience