MLR Operations/Marketing Lead (Pharmaceuticals)

About the role

We are a tech-enabled growth firm-at the intersection of marketing, consulting & data intelligence-igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world-with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what's possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit. As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients. At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A--putting marketers in a strategic seat at the table--and providing value in unparalleled ways. Managing billions in media, our dynamic team--of consultative marketers, creatives, analysts and technologists--challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey. **We support 100% remote, in-office, or hybrid work styles for anyone legally eligible to work in the U.S. A day in the life: As the MLR & Veeva Operations Lead in the Healthcare division, you stand up and run the function that gets pharmaceutical promotional content through Medical, Legal, and Regulatory review at scale. You own the methodology, the Veeva Vault PromoMats environment, and the small team that keeps assets moving across reviewers without bottlenecks. You are the senior operational partner to our clients' medical, legal, and regulatory counterparts, the architect of the modular systems that compress review cycles, and the leader who turns MLR from a launch bottleneck into a throughput advantage. This is a build-and-lead role for someone who has run promotional operations before and wants to own it end-to-end at an agency scaling its healthcare practice. You set the standards, hire and coach the team, and make regulated marketing actually move.

Responsibilities

• Function Leadership: You stand up, document, and continuously improve Power Digital's MLR operations methodology, setting the standards and workflows that govern how regulated content moves through review.
• Team Leadership & Coaching: You build, lead, and develop a small operations team, including offshore executors, balancing capacity against demand and coaching for quality, speed, and compliance accuracy.
• Veeva PromoMats Ownership: You own the Veeva Vault PromoMats environment - claims library architecture, modular content strategy, reference stewardship, 2253 submission packaging, and integration with creative and media workflows.
• Client & Stakeholder Leadership: You serve as the senior operational partner to clients' medical, legal, and regulatory teams, leading review-process alignment and protecting launch timelines across the portfolio.
• Employ AI technologies to enhance and optimize business processes.
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department.
• Other applicable or related duties as assigned.
• Role Requirements:
• 7+ years in pharmaceutical or healthcare promotional operations, with prior experience standing up or scaling an MLR or promotional review function
• Deep Veeva Vault PromoMats expertise at the admin level (configuration, workflows, claims library design, modular content)
• People leadership experience, including managing or mentoring direct reports and/or offshore teams
• Strong command of FDA OPDP guidance and 21 CFR 202, including fair balance, ISI placement, branded vs. unbranded vs. disease-awareness rules, and 2253 filing
• Proven track record in compressing review cycle times and increasing content throughput at scale
• Comfortable leading process conversations directly with client medical, legal, and regulatory leadership
• Bonus: Veeva PromoMats certification, agency-side pharma experience, or experience building offshore or managed-services delivery models
• Key Performance Indicators (KPIs)
• Team throughput: meets or exceeds quarterly volume target for assets and variants processed
• Average MLR review cycle time reduced or held at/below the division benchmark
• First-pass approval rate of 80%+ across the team's submissions
• On-time submission rate: 95%+ of assets submitted to client review on schedule
• Team ret

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