Engagement Manager, Agencies

Responsibilities

• Serve as the primary point of contact and trusted advisor for marketing, digital, PR, and integrated agencies of all sizes
• Conduct regular strategic business reviews, proactively identifying opportunities and addressing risks
• Deeply understand customer objectives and proactively manage relationships with key stakeholders across their teams and their clients
• Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover
• Collaborate internally with Sales, Product, and Engineering teams to optimize customer implementation and resolve technical challenges

Requirements

• At least 3 or more years of experience in agencies working in an account management role or within the marketing department of a top-tier brand
• Excellent communication skills, with the ability to deliver presentations and demonstrations effectively
• Self-motivated and driven, with a passion for building strong customer relationships
• Comfortable diving in head-first in the face of challenges and ambiguity
• Analytical mindset with strong comfort working with numbers
• Able to own a process end to end
• Strong at managing multiple initiatives simultaneously and comfortable juggling priorities
• Location
• This is an on-site role based in our NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.
• Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.

Benefits

Additional Information

Profound is the marketing platform for the AI era. As people increasingly turn to ChatGPT, Perplexity, and Gemini to decide what to buy, we give brands the intelligence to see how AI represents them and the Agents to act on it. Today, ~13% of the Fortune 500, plus companies like Ramp, Figma, Chime, Calendly, and DocuSign, use Profound to turn AI Search from a black box into a measurable growth channel. Backed by Lightspeed, Sequoia, Kleiner Perkins, and Khosla Ventures at a $1B valuation, we're a lean, fast-moving team across NYC, SF, Buenos Aires, and London, shipping at a relentless pace and defining a new category at the biggest shift in marketing in 25 years. If you want to do the best work of your career at the frontier of AI, come build it with us. As an Engagement Manager for Agencies, you'll sit at the intersection of strategy and execution, driving growth across your agency partners. Partnering directly with top agencies like Edelman, Golin, Dentsu, and Wpromote, you'll provide strategic consultation, success planning, and targeted support for their end clients. You'll work closely with internal teams across Sales, Product, and Engineering to address agency needs, drive platform adoption, and deliver meaningful outcomes. As a trusted expert guiding agencies through the future of AI search, you'll share best practices and actionable tactics to enhance their clients' AI visibility through the Profound platform.

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