Platform Owner, Mac

Responsibilities

• Mac Platform Strategy & Ramp-Up
• Define and execute the Mac platform rollout strategy
• Establish standard builds, policies, and lifecycle models for macOS devices
• Collaborate with stakeholders (IT, Security, Procurement, Business Units) to drive adoption
• Develop roadmaps for platform maturity (e.g., automation, zero-touch deployment)
• Collaborate with Cybersecurity team to keep Mac Security Baseline in a level which meets the stakeholder expectations.
• Supply Chain & Device Lifecycle Management
• Manage end-to-end supply chain for Mac devices:
• Vendor and partner coordination (e.g., Apple resellers)
• Device sourcing, stock planning, and global availability
• Define and govern device lifecycle processes:
• Procurement, staging, deployment, refresh, retirement, data destruction and recycling
• Ensure cost transparency and optimization (TCO, stock levels)
• Software Distribution & Application Management
• Own software packaging and distribution strategy for macOS keeping as much commonalities and synergies with the Windows platform as possible
• Govern application lifecycle:
• Packaging, deployment, updates, and decommissioning
• Ensure seamless integration with enterprise tools (e.g., identity, collaboration platforms)
• Drive automation and self-service capabilities for end users
• Endpoint Management & Security
• Own and operate endpoint management tools and services
• Implement and maintain:
• Configuration profiles
• Compliance policies
• Patch management
• Ensure alignment with enterprise security standards, including:
• Device hardening
• Encryption
• Endpoint detection & response integration
• Support audit and compliance requirements (e.g., ISO, internal IT policies)
• Service Operations & Continuous Improvement
• Establish Mac platform as a standard IT service
• Define and manage:
• SLAs / KPIs (availability, deployment time, compliance rate)
• Supported models (service desk, onsite, advanced support) and their lifecycle
• Collaborate with operations teams to ensure stable and scalable service delivery
• Drive continuous improvement and automation (e.g., zero-touch, scripting, self-healing)
• Stakeholder & Vendor Management
• Act as single point of ownership for Mac platform across IT
• Manage external partners (e.g., JAMF, Apple, service providers)
• Align with:
• Security teams → compliance & policies
• Procurement → contracts & suppliers (relevant to your setup with Atea, etc.)
• Workplace / End User Services → user experience
• Qualification-
• Minimum B.Tech/BE
• Experience-
• Minimum 6-10 Years of experience in relevant field
• Technical Expertise
• Strong experience with:
• macOS platform management in enterprise environments
• JAMF (Pro) or equivalent Apple MDM solutions
• Microsoft Intune
• Mac specific software packaging and deployment tools
• Knowledge of:
• Identity & device integration (Azure AD / Entra ID, SSO, Conditional Access)
• Endpoint security concepts for macOS
• Software packaging & deployment mechanisms
• Operational & Management Skills
• Experience in platform ownership or service management
• Understanding of:
• Hardware supply chains & global device lifecycle management
• ITIL-based service operations
• Strong analytical and problem-solving skills
• Soft Skills
• Ability to drive adoption and influence stakeholders globally
• Strong communication skills (business + technical)
• Experience working in cross-functional and international environments
• Key Success Metrics (KPIs)
• Device compliance and security posture
• Deployment lead time (order → productive use)
• User satisfaction (end-user experience)
• Cost efficiency (device lifecycle and operations)

Requirements

• Experience with:
• Apple Business Manager (ABM)
• Automation/scripting (e.g., Bash, Python)
• Zero-touch / automated provisioning setups
• Previous involvement in Mac transformation or pilot programs
• Why join us?
• We are a global company with history dating back to 1910 - with future looking attitude that has brought us here today. Now together, we are shaping the next generation of material handling for smarter and safer world.
• What we offer you?
• Insight to world class IT Service Delivery.
• Competitive Salary.
• Work-Life balance.
• Innovative and dynamic working

Benefits

Additional Information

We are currently seeking candidate for the role of IT Platform Owner- Mac(Apple Ecosystems). Role Purpose - The IT Platform Owner - Mac is responsible for the end-to-end lifecycle of the Mac platform within the organization, with a strong focus on scaling (ramp-up), standardization, and long-term operations. The role ensures a secure, compliant, and cost-efficient Apple device ecosystem, aligned with enterprise IT strategy and user experience expectations.

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