Bilingual Resident Services Specialist - Sandy Springs, GA

Requirements

• 2+ years of experience delivering exceptional customer service, ideally in a service -driven or high-volume contact center environment; experience in the multifamily housing industry is strongly preferred
• High school diploma or equivalent required
• Demonstrated ability to handle confidential information with discretion and integrity
• Exceptional time management, prioritization, and organizational skills to manage multiple tasks in a fast-paced environment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with property management platforms such as Funnel, OneSite, and RealPage
• Skilled in CRM tools and adept at navigating systems in a contact center environment
• Exceptional attention to detail with the ability to accurately review applications, verify documentation, and maintain compliance while managing multiple task s
• Ability to adapt to changing priorities and maintain accuracy under pressure
• Flexibility to work weekends and extended hours as business needs require
• About Cortland
• Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.
• Cortland is a drug-free workplace.
• Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.
• California Applicant Privacy Notice
• California residents may request access to or deletion of their personal information by contacting us at careers@cortland.com
• GDPR Statement

Additional Information

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As a Resident Services , Specialist within Cortland's centralized Contact Center , you will serve as the primary point of contact f or our valued residents, ensuring every interaction reflects our commitment to exceptional service. In this role, you'll play a vital part in fostering strong resident relationships, resolving concerns promptly, and driving satisfaction and retention through service excellence. Success requires adaptability, empathy, and the ability to thrive in a fast-paced, dynamic environment. Respond to incoming resident calls, emails, and chat inquiries with professionalism, clarity, and a solutions-oriented approach. Maintain consistent, clear communication with multiple residents simultaneously, providing timely updates and guidance. Address questions and concerns with empathy and patience, including de-escalating challenging situations when necessary. Navigate multiple technology platforms, adapt quickly to evolving systems and processes, and stay organized while managing competing priorities in a high ‑ volume environment. Collaborate effectively within a team environment to achieve shared goals. Uphold F air H ousing practices and company standards at all times .

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