Senior Director of Product, Payment Platform & Experiences

About the role

8am, makers of LawPay and CPACharge as well as MyCase, CasePeer and Docketwise, is investing to ensure 8am is the most trusted and effective, payments-first agentic operating system for professional service firms - from boutique solo practices to enterprise-scale operations. We are hiring a Senior Director of Product, Payment Platform & Experiences to help steward this transformation. This role owns the product strategy and roadmap for both payment platform capabilities as well as the end-to-end payment experiences that serve them up for our firms and their clients - from merchant underwriting to billing workflows, to payer experiences that shape both how and whether clients pay. You will be responsible for deepening payment adoption, accelerating digitization, and eliminating the friction that keeps firms and their clients tethered to legacy methods and low collection rates. You will lead cross-functional execution across Product, Engineering, Design, Compliance, GTM, and Finance - ensuring 8am builds the durable platform foundations and high-quality user experiences that drive measurable growth in payment volume, conversion, and retention. This is a senior builder + influencer role for a product leader who combines deep payments expertise with a genuine passion for crafting user experiences that overcome real behavioral and adoption barriers. If you are energized by harnessing the power of AI to reshape how professionals, their employees and their clients exchange value - and by building the infrastructure that makes it seamless, secure, and scalable - this is a rare opportunity. At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000's fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

Responsibilities

• Own the company-wide payments product strategy and multi-year roadmap
• Lead product development across Payment Platform, Merchant Billing & Invoicing, and Payer Experiences for small business and Enterprise customers
• Evolve the platform layer (routing, settlement, fund flow, compliance architecture) that powers the 8am payments ecosystem
• Partner with Engineering, Design, Compliance, Finance, RevOps, and CX to drive adoption, volume growth, and measurable customer an business value
• Ensure payment safety, fraud prevention, regulatory compliance, and trust across all features
• About you:
• 10+ years in product management with 5+ leading payments, fintech, or financial services products
• Deep understanding of payment systems - processing, settlement, compliance - paired with a strong bias toward user experience innovation
• Demonstrated ability to create a compelling vision, secure broad buy-in, and translate it into an ambitious long-term strategy delivered incrementally
• Track record of driving digitization and adoption against entrenched behavioral or structural barriers
• Experience in B2B SaaS serving SMB to enterprise; professional services background a strong plus
• Preferred to sit in Austin, Texas
• Why 8am:
• Here's how we support our 8Team:
• Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.
• Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
• Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition c

Benefits

Additional Information

It's a new day with a new opportunity at 8am!

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