Senior ServiceNow Technical Consultant

About the role

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do-it's how we do it. At CDW we act as one-building trust, speaking candidly, and working together to achieve more. We play to win-focusing on what matters most and delivering for our customers. And we think forward-staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees-working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and loca

Responsibilities

• Lead the estimation, design, and delivery of advanced solutions for customers incorporating deep understanding of process design, ServiceNow technical best practices, and industry standards
• Spearhead the creation, deployment, and enhancement of technical best practices and standards, driving continuous improvement
• Oversee completeness, consistency, and high quality of technical deliverables to ensure they meet customer expectations
• Champion the evolution of Professional and Managed Services processes, enhancing portfolios, capabilities, and best practices
• Manage and mentor junior consultants, providing guidance and support throughout project lifecycles
• Collaborate closely with cross-functional teams to address complex technical challenges
• Continuously assess and enhance internal processes to optimize efficiency and effectiveness in service delivery
• Stay abreast of emerging technologies, industry trends, and ServiceNow platform updates
• What We Expect of You
• Bachelor's Degree and 5+ years experience OR 9+ years experience
• 3+ years focused on ServiceNow platform implementations
• ServiceNow CSA, plus multiple ServiceNow CIS certifications demonstrating advanced proficiency
• Extensive knowledge of ITIL framework and proven experience applying ITIL principles
• Expertise in LDAP, SSL, SAML/SSO, and web services integrations
• Demonstrated track record leading development and delivery of complex ITSM solutions including Agile methodologies
• Exceptional communication skills for both technical and non-technical stakeholders
• Strong leadership capabilities with focus on mentoring and developing team members
• Customer-centric mindset; proven ability to make sound decisions impacting project outcomes
• Pay range: $109,000 - $164,000 depending on experience and skill set
• Salary ranges may be subject to geographic differentials
• Benefits overview: ht tps://cdw.benefit-info.com/
• CDW is committed to being an AI-fluent organization

Benefits

Additional Information

As a Senior ServiceNow Technical Consultant, you will take on a leadership role in developing and implementing cloud computing platforms to facilitate efficient digital workflows for enterprise operations. Your expertise will be pivotal in guiding complex technical implementations, ensuring customer success, and establishing value through innovative solutions.

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