Inside Sales Representative-2

About the role

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture. Why We Do What We Do In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system. Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis' award-winning culture. Position Overview The associate will handle incoming calls, triage them effectively, and ensure a warm handoff to the appropriate team member or department to facilitate swift resolution. Monitor the web lead inbox regularly, evaluate the content of each lead, and assign them for managerial review based on relevance and priority.

Responsibilities

• Handle Inbound Phone Traffic and properly diagnose and assess where the calls need to be routed (Sales v Customer Service) for warm handoffs and quick results
• Daily monitor the inbound web lead inbox, parsing out which actions need to go to which department for managerial review
• Follow through with full sales cycle with low handing fruit requests
• Required Skills and Competencies
• 2+ years of Sales and customer service experience
• Demonstrated ability to communicate efficiently
• Excellent communication and call handling skills
• Proficiency in Excel
• Ability to analyze data and make data-driven decisions
• Preferred Skills
• Knowledge of contact center operations, back-office processing, and payment workflows.
• Ability to manage multiple priorities in a fast-paced and evolving environment.

Requirements

• Bachelor's degree
• Life at Zelis begins with a promise. A promise to MAKE AN IMPACT.
• Commitment to Diversity, Equity, Inclusion, and Belonging
• At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people

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