Customer Service Specialist

Responsibilities

• Respond promptly to customer enquiries via phone, WhatsApp, email, and social media to provide timely support
• Deliver accurate information about company services and pricing to assist customer decision-making
• Schedule and coordinate service appointments between customers and operations teams to ensure efficient workflow
• Prepare quotations and invoices, and follow up with customers to confirm service agreements
• Manage customer feedback and resolve issues professionally to maintain customer satisfaction
• Maintain and update accurate customer records in internal systems for reliable data management
• Coordinate with technicians to ensure timely and effective service delivery
• Follow up with customers post-service and assist with payment collection when required
• Perform general administrative duties and complete ad hoc tasks assigned by management
• Preferred competencies and qualifications
• Customer service experience to enhance customer interaction quality
• Experience using WhatsApp Business or CRM systems to support customer communication and record-keeping

Additional Information

Job Summary We are seeking a friendly, proactive Customer Service Assistant to handle enquiries, coordinate appointments, and ensure smooth customer experiences from enquiry to job completion.

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Company Intel

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