Care Coordinator

About the role

Brahm Centre is a registered mental health charity dedicated to promoting happier and healthier living through holistic programs. We empower indivduals to create their own happiness. We are a full member of the National Council of Social Services (NCSS) and an Institution of Public Character (IPC). We offer science-based mindfulness programs to enhance mentalwell-being. We have a care management team supported by trained volunteers. Working with the Agency for Integrated Care (AIC), the Ministry of Health (MOH) and healthcare and educational institutions, we support the community through health education,case management, counselling services and outreach. We offer wellness programs and art courses designed to enhance overall well-being. Role Overview We are seeking an experienced and dedicated Care Coordinator to oversee case management for clients with complex needs. The role involves client support, programme management, and team capacity building, while working closely with community and healthcare partners to deliver impactful outcomes.

Responsibilities

• Care Coordination & Case Management
• Conduct assessments and develop care plans for clients with complex needs.
• Provide oversight and follow-up on case management and interventions.
• Facilitate referrals to appropriate community and healthcare services.
• Partnership & Collaboration
• Build and strengthen relationships with community partners, healthcare providers, and government agencies.
• Act as a key point of contact for escalated client matters.
• Programme Management
• Monitor service delivery to meet programme outcomes and funders' requirements.
• Track, review and report on case progress, KPIs, and client outcomes.
• Contribute to the development and improvement of care management processes.
• Capacity Building
• Provide training, mentoring, and on-the-job coaching for new/junior Care Coordinators.
• Share best practices and foster professional development within the team.

Requirements

• Degree or Diploma in Social Work, Nursing, Counselling, Psychology or related disciplines.
• Minimum 3-5 years of relevant working experience in case management, care coordination or social services.
• Strong leadership, team management, and mentoring abilities.
• Good assessment, problem-solving, and decision-making skills.
• Effective communication and interpersonal skills with diverse stakeholders.
• Ability to work independently and collaboratively in a fast-paced community setting.

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