Patient Care Specialist II

Responsibilities

• Greet and check in patients with professionalism and compassion
• Manage front‑office operations including scheduling, check‑out, and updating EMR records
• Answer multi‑line phones while following urgent/emergent protocols
• Conduct daily appointment reminders and outreach
• Collect and process payments at time of service
• Verify insurance eligibility and assist with authorizations
• Resolve patient concerns with empathy and problem‑solving
• Maintain confidentiality and follow HIPAA and safety protocols
• Support administrative tasks such as scanning, filing, and supply management
• Participate in team huddles and contribute to workflow improvements

Requirements

• 2-3 years of healthcare front‑office experience (required)
• Strong reliability and consistent attendance
• Excellent customer service and communication skills
• Ability to multitask in a fast‑paced environment
• Intermediate computer skills (MS Office + EMR experience)
• Ability to type 45+ WPM
• Cultural sensitivity and professionalism with diverse patient populations
• Additional language skills are a plus

Benefits

Additional Information

Job Description Summary ‎ Vera Whole Health is seeking a reliable, customer‑focused Patient Care Specialist (PCS) to join our team. As the first point of contact for patients, you play a vital role in creating a warm, efficient, and supportive clinic experience. We're looking for someone with strong attendance, excellent communication skills, and 2-3 years of front‑office experience in a healthcare setting.If you thrive in a patient‑centered environment and enjoy being part of a collaborative care team, this role is a great fit. ‎ How will you make an impact & Requirements ‎

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