Hotel Bell Captain [Central]

Responsibilities

• Guest Services & Hospitality Excellence
• Lead the delivery of warm, personalised, and professional guest experiences from arrival to departure.
• Ensure efficient luggage handling, room escorting, transportation arrangements, and concierge services.
• Anticipate guest needs and provide recommendations on dining, attractions, entertainment, and local experiences.
• Handle guest feedback, requests, and service recovery situations with professionalism and care.
• Ensure VIPs, returning guests, and long-stay guests receive tailored and memorable experiences.
• Bell Desk & Concierge Operations
• Oversee the daily operations of the Bell Desk, Concierge, and transportation services.
• Coordinate luggage storage, deliveries, airport transfers, limousine bookings, and guest transportation requests.
• Ensure timely handling of guest mail, parcels, messages, and special requests.
• Maintain a professional, organised, and welcoming lobby environment.
• Monitor guest traffic flow and provide operational support during peak periods and special events.
• Leadership & Team Development
• Supervise, motivate, and coach Bell Attendants and Concierge team members.
• Conduct daily briefings, shift handovers, and operational updates.
• Delegate duties effectively to ensure smooth operations and service excellence.
• Train and mentor team members to enhance performance and career development.
• Maintain high grooming, presentation, and service standards across the team.
• Operational Coordination
• Work closely with Front Office, Housekeeping, Security, Engineering, and other departments to ensure seamless guest experiences.
• Maintain accurate records of guest requests, luggage movements, and transportation arrangements.
• Support manpower planning, scheduling, and departmental administrative tasks.
• Assist in implementing service enhancements and operational improvement initiatives.
• Safety & Compliance
• Ensure safe handling and storage of guest belongings.
• Adhere to hotel policies, security procedures, and emergency protocols.
• Maintain confidentiality of guest information and uphold professional standards at all times.
• Promote a safe, secure, and positive working environment for guests and colleagues.

Requirements

• Diploma or certification in Hospitality Management or a related discipline preferred.
• Minimum 3-5 years of experience in Bell Desk, Concierge, Guest Services, or Front Office operations within a hotel environment.
• Previous supervisory or team leadership experience is an advantage.
• Excellent interpersonal, communication, and guest service skills.
• Strong leadership, organisational, and problem-solving abilities.
• Good knowledge of local attractions, dining, entertainment, and transportation services.
• Familiarity with hotel management systems and Microsoft Office applications.
• Ability to thrive in a fast-paced hospitality environment.
• Willingness to work shifts, weekends, and public holidays.
• Interested candidates kindly click APPLY NOW to submit your latest CV.
• We regret that only shortlisted candidates will be notified.
• Search Avenue Pte Ltd
• EA License No.: 25C2695
• EA Registration No.: R25157669 [Amanda Wee]

Additional Information

Location: Orchard Working Hours: 5 days work week, shift required Salary: Up to $2900 + aws + flexi benefit + staff meals Our client is a leading international hospitality company. They are seeking a service-driven and experienced Bell Captain to oversee their Bell Desk and Concierge operations. In this leadership role, you will ensure seamless arrival and departure experiences, coordinate guest assistance services, and inspire your team to deliver outstanding hospitality that exceeds guest expectations.

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Company Intel

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