Access Navigator, Access Navigation, Full Time, Day
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Valleyhealth · 960 Macarthur Blvd Mahwah NJ Access & NavigationPrepare for this interview
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Requirements
- Health care experience, including medical terminology and managed care, call center experience and 2-3 years of customer service strongly preferred.
- Job Location
- 960 MacArthur Blvd Mahwah NJ Access & Navigation
- Shift
- Day (United States of America)
Benefits
Additional Information
Position Summary Serves as the primary point of contact in a high-volume call center environment, providing exceptional customer service to patients, referring physicians, caregivers and the community. Assists with scheduling appointments, coordinating referrals, and facilitating access to services within VMG and The Valley Hospital. Ensures a seamless and positive patient experience by addressing inquiries with professionalism, empathy, and efficiency. Converts calls into scheduled appointments and service utilization while acting as a liaison between referring providers, patients, and specialists to support continuity of care. Education Associates degree required. In lieu of a degree a minimum of 1 year as a BA in a VMG specialty office or a minimum of 3 years in a Valley scheduling position.
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