Production Client Experience Coordinator

Responsibilities

• Integral studio representative for all on-lot production clients and office tenants.
• Collaborate closely with a team of client- focused specialists to deliver best in class/concierge-style service.
• Handle prospective customer inquiries and provide information on Universal Studios Lot facilities and production services.
• Prepare deal estimates and coordinate pricing & labor requirements with studio departments.
• Reserve and schedule stages, backlot areas, and studio facilities.
• Attend production, office, and tech scouts on behalf of the studio.
• Maintain a consistent on-set presence to monitor production needs and resolve issues promptly.
• Arrange logistical matters, including but not limited to parking, drive-ons, security access lists, safety regulations, USH tram route communications, and pertinent neighborhood notifications.
• Process billing for production and office clients; create Sphere deals, review posted charges, resolve discrepancies, and partner with finance to complete billing requirements.
• Manage vendor relationships and process invoices for supplies and services.
• Process maintenance requests for on-lot production facilities (paint, plumbing, electrical, HVAC, janitorial, pest control).
• Generate and manage work orders for studio departments, ensuring timely execution of services and corresponding billing.
• Plan and manage production office space allocations, maintaining accurate occupancy/vacancy records.
• Coordinate office setups and moves in collaboration with Facilities, IT, & Telecom teams, schedule furniture deliveries, removals, and reconfigurations .
• Maintain databases for ongoing client outreach/inquiries, production history, facilities issues, department files, and archival records.
• Represent Universal professionally during client interactions, scouts, and on-set visits to reinforce brand reputation.
• Provide day-to day administrative and logistical support to management.
• Assist with client outreach to capture relevant content from productions to support marketing/promotions/social media/website usage.
• Engage with clients at networking events.
• Assist with special projects, research and initiatives when required.
• Position involves on-site evenings and weekends as needed.
• Let's Talk About You...
• Communicates with ease - You have a way with words; written and verbal
• Impeccable attention to detail - You bring customer requests to life by organizing the team's daily work plans and scheduling commitments
• Customer Service Champion - No request is too big or too small, you put customers first meanwhile being an advocate for the Stage and Backlot team
• Juggler - You know how to manage multiple tasks and priorities and move them all along effectively while keeping stakeholders updating and informed
• Tech-savvy - You are an MS Office whiz and can take on case management software with ease
• What You Must Have:
• 2+ years of production experience
• Must be willing and able to work on any shift including, overnights, swing or weekends in support of the 24/7 operation
• What Would Make You a Stand-out:
• BA/BS degree strongly preferred
• Customer service/hospitality experience a plus
• Excellent computer skills, including but not limited to Microsoft Office, Excel, PowerPoint, ScheduALL
• Strong interest in production environment, logistics, and/or studio operations
• Culture carrier, embodying company values
• Team player and ability to troubleshoot and problem solve
• Additional Requirements:
• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
• Must be willing and able to work any assigned shift-including overnight, swing, or weekend hours
• NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or convict

Benefits

Additional Information

NBCUniversal is looking for a Production Client Experience Coordinator to join our Studio Services team in Universal City, California! In this role, you will work primarily with our team of Production Client Experiences in a wide variety of tasks to support productions filming on the Universal Lot.

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