Director of Launch

About the role

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy - a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn't coming; it's here, and we need builders, innovators, and problem solvers to help us create it.

Responsibilities

• Lead the end-to-end execution of all Commercial launches, ensuring readiness across all workstreams from contract through post-launch stabilization
• Align launch execution with commercial goals, including revenue ramp, pricing activation, compliance, and consumer adoption
• Manage, mentor, and develop Launch Managers and Associates by establishing clear accountability and performance expectations
• Maintain full visibility into in-flight and upcoming launches to proactively identify risks and remove blockers
• Serve as a senior point of contact for key clients and internal stakeholders during high-priority or complex launches
• Identify inefficiencies and implement scalable solutions to improve the speed, consistency, and quality of deployments
• Deliver regular reporting on launch readiness, revenue performance, and portfolio health to inform strategy and decision-making
• Translate organizational priorities into scalable, repeatable processes that de-risk launches and ensure configuration accuracy
• Drive operational excellence and customer experience across high-growth profiles, including national accounts and strategic partnerships

Requirements

• Demonstrate extensive experience in end-to-end project management and deployment within a commercial or operations environment
• Lead diverse teams with a proven track record of managing and developing direct reports
• Execute complex launches across multiple verticals such as healthcare, residential, and stadium environments
• Communicate effectively as a senior point of contact for high-priority clients and internal stakeholders
• Analyze data to deliver reporting on revenue performance and portfolio health
• Architect scalable processes that translate strategy into execution
• Drive results aligned with revenue capture and consumer adoption goals
• Navigate high-growth environments with a focus on operational excellence and customer experience
• Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
• As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
• Metropolis Technologies is an equal opportunity emplo

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