Head of Growth Marketing - Los Angeles, CA

About the role

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

Responsibilities

• We are looking for a Head of Growth & Performance Marketing who operates at a world-class level - someone who can drive measurable revenue growth through disciplined experimentation, deep analytical insights, and mastery of paid acquisition channels.
• Own Otter's global performance marketing strategy, spanning paid social, paid search, display, retargeting, and emerging channels.
• Manage and optimize $XM+ annual performance marketing budget with clear ROI and CAC efficiency targets.
• Build, scale, and continuously iterate on acquisition funnels across Meta Ads, Google Ads, and additional paid platforms.
• Develop a quantitative experimentation roadmap (A/B tests, landing page optimization, ad creative, audience segmentation).
• Partner with Product, Growth, Brand, and Sales to ensure full-funnel alignment and cross-functional acceleration.
• Own forecasting, spend pacing, weekly/monthly reporting, and insights for senior leadership.
• Drive attribution improvements using tools like GA4, Mixpanel, Looker, or Snowflake.
• Evaluate new channels, automation tools, and AI-powered optimization solutions to increase scale and lower CAC.
• Be a strategic thought partner to Otter's leadership on overall growth strategy, channel mix, and long-term customer acquisition models.

Requirements

• 10+ years in performance or growth marketing with direct ownership of a $M+ annual ad spend.
• Operator experience in a $50M+ ARR environment (SaaS, marketplace, high-growth startup, consumer goods or multi-market consumer tech).
• Deep expertise in Meta Ads and Google Ads, with a track record of scaling CAC-positive programs.
• Strong mathematical and analytical capability - comfortable in SQL, Excel, Looker, and funnel analytics.
• Proven ability to design full-funnel strategies and systematically improve every conversion point.
• Demonstrated ability to work in a high-growth, high-ambiguity environment with fast iteration cycles.
• Exceptional communication skills, with the ability to influence and present to senior stakeholders.
• Why join us
• Real impact: You will directly own one of the largest levers for Otter's growth.
• Fast moving environment where great operators thrive.
• Opportunity to shape the future of restaurant technology.
• High ownership role with direct visibility to senior leadership across Otter and CSS.
• What else you need to know
• The base salary range for this role is $170,000 - $200,000 per year.
• Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.
• Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.
• Benefits Summary (USA Full-Time Exempt Employees):
• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company-paid life and disability insurance (short- and long-term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• Pet insurance discount.
• 401(k).
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Time Off policies:
• Discretionary vacation days
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave
• Paid Parental Leave
• Benefits are subject to change at the company's discretion.
• CSS accepts applications on an ongoing basis.
• Ready to join us as we serve those who serve others?
• #LI-Onsite

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