Sales Support Executive

Responsibilities

• Provide administrative and commercial support to the Freight Forwarding Sales team.
• Prepare and issue quotations, proposals, and rate sheets in a timely and accurate manner.
• Coordinate with Air Freight, Ocean Freight, Operations, and overseas offices to obtain pricing and service information.
• Support the preparation and submission of RFQs, RFIs, and customer tenders.
• Maintain and update customer information, sales opportunities, and activities in the CRM system.
• Generate sales reports, pipeline reports, and business performance analyses for management review.
• Monitor quotation validity and follow up on outstanding opportunities with the sales team.
• Assist in customer onboarding activities, including account setup and documentation management.
• Coordinate customer contracts, service agreements, and credit application processes.
• Liaise with internal stakeholders to ensure smooth execution of customer requirements and commitments.
• Support the organization of customer meetings, presentations, business reviews, and sales events.
• Ensure compliance with company policies, SOPs, and commercial governance requirements while maintaining proper documentation and records.

Requirements

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, Marketing, or a related discipline.
• Minimum 3 years of experience in Freight Forwarding, Logistics, Sales Support, Customer Service, or a related field.
• Knowledge of Freight Forwarding operations will be an advantage.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Experience with CRM systems and quotation management tools is preferred.
• Strong analytical, organizational, and administrative skills.
• Excellent communication and interpersonal skills with a customer-centric mindset.
• Ability to manage multiple tasks and work effectively under tight deadlines.
• Detail-oriented with a high level of accuracy and accountability.
• Strong problem-solving skills and ability to work independently as well as collaboratively.

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