Transformers - Factory IT Site Delivery Manager
External
Hitachi Energy Sweden Ab · Ludvika, Dalarnas LänPrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
About the role
Hitachi Energy Transformers- Business Solutions IT Organization is seeking a Factory IT Site Delivery Manager for Ludvika who will provide overall service delivery to the site to drive value and business growth to the business. As Site IT Service Delivery Manager (SDM), you are responsible for building and providing specific IT Solutions/Services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT-related topics. This role is responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of Ticket Management and Escalations. The Site IT SDM is the key point of escalation and is accountable for local business relationship management for IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with IT services. In this role, you lead site IT professionals, managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization's objectives. How you'll make an impact Manage and lead the Site IT team, ensuring proper staffing, skills, and organization. Act as the main point of contact for IT suppliers and CDC teams on IT-related matters. Ensure effective ticket management, including triage and escalation processes. Provide onsite IT infrastructure support and delivery, including project management for IT builds. Maintain governance, IT security, and cybersecurity operations, including first response to incidents. Gather and manage business requirements and ensure access to necessary applications. Oversee IT budget planning, cost control, and network connectivity, including machine integration. Coordinate applications, vendors, and support the development and motivation of team members. Your background Bachelor's degree in Computer Science/Engineering or 10+ years in Information Systems. At least 4 years of experience in an IT management role. Strong communication skills in English and good proficiency in Swedish. Proven experience (2+ years) managing complex global IT projects. Background in process management, continuous improvement, and business process optimization. Understanding of manufacturing operations, change management, and cross-functional collaboration. Experience with complex stakeholder environments and strong knowledge of IT policies and end-to-end business processes. Familiarity with key tools and methodologies (e.g., MS Office, ServiceNow, Azure, SAP S/4HANA, ITIL, Lean Six Sigma) and ability to manage IT resources in a multi-shift factory environment.
Benefits
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at Hitachi Energy Sweden AB? Share your experience