Desktop Support (Remote) 12 hr shift 2 days work 2 days off

About the role

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain. We are currently looking to hire a DesktopEngineers. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below. Job Description Working hours details: 12 hours shift (Day and Night Shift) 2 days work 2 days off 8.30 AM - 8.30 PM (12hrs AM shift) 8.30 PM - 8.30 AM (12hrs PM shift) Below is the job description for Remote Desktop Service Support: * Acts as a level 2 support for technical issues, or escalation point from Level 1 Service Desk support * Able to resolve technical issue remotely within the given SLA * Provides technical support via remote connection (BeyondTrust) to large enterprise government agency users * Resolves software installation and software upgrade issues via Software Center/CCMCache * Resolves access, sign-in issues, and general usage of M365 Office account * Generates logs and screenshots required to escalate to third-party vendors * Troubleshoots basic network connection issues * Proactively shares and collaborates with colleagues for knowledge-sharing * Provide additional shift coverage, including on scheduled off days when required, to support operational needs and maintain service levels during team member absences or manpower shortages. WHAT'S ON OFFER You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression. To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to khalid@aven-sys.com. Your interest will be treated with strict confidentiality.

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