Scripting Specialist

About the role

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best. To learn more about life at LogicMonitor, check out our Careers Pag

Responsibilities

• Here's a closer look at this key role:
• Build and maintain synthetic user journey scripts for customers using Selenium, Playwright and JavaScript
• Triage and resolve script failures, alert noise, and monitoring gaps in customer environments
• Proactively monitor customer alerting data to identify performance degradations and anomalies
• Integrate monitoring workflows with customer toolchains using REST APIs
• Work as an extension of the customer's team for ad-hoc scripting, testing, and analysis
• Collaborate with Engineering to identify and escalate product defects
• Contribute to internal knowledge base, documentation, and scripting best practices
• Manage customer expectations and communicate clearly during incidents and escalations

Requirements

• 2+ years of experience in test automation or scripting using Playwright and/or Selenium
• Strong proficiency in JavaScript for writing and debugging automated test scripts
• Working knowledge of REST APIs, reading documentation, making requests, handling responses
• Ability to interpret monitoring alerts and proactively investigate issues
• Basic understanding of web technologies: HTTP/S, DNS, browser rendering, and page load behaviour
• Strong problem-solving and troubleshooting skills
• Able to explain technical concepts to both technical and non-technical stakeholders
• Customer-focused mindset with the ability to manage multiple accounts simultaneously
• Experience using AI tools to enhance productivity, innovation, or problem-solving.
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• LogicMonitor is an Equal Opportunity Employer
• At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We're committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
• Notice Regarding Use of AI in Hiring

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