Head of Product Operations

About the role

The Director of Product Operations is a senior strategic leader responsible for building and scaling the operational backbone of Tempo's Product organization. This role sits at the intersection of strategy, execution, and intelligence, ensuring that the CPO and product leadership can make fast, informed decisions while the broader product organization runs with clarity and efficiency. As AI reshapes how software is built and how product teams operate, this leader will play a defining role in how Tempo evolves our AI-driven practices into our product development process - from discovery to delivery to retrospective. You'll own the systems, rituals, and insights that allow Tempo's product teams to move with speed and strategic cohesion across a growing, distributed organization.

Responsibilities

• Strategic Operations and Planning
• Partner with the CPO and product leadership team to define, track, and operationalize product strategy across the organization.
• Own the product operating cadence: QBRs, planning cycles, leadership offsites, and cross-functional rituals.
• Build and maintain dashboards and reporting frameworks that give leadership real-time visibility into portfolio health, team capacity, and delivery performance.
• Drive alignment across Product, Engineering, and GTM on priorities, roadmap milestones, and resource allocation.
• AI-Powered Product Operations
• Champion the integration of AI tools and workflows into Product Operations, including automated reporting, intelligent prioritization support, and AI-assisted research synthesis.
• Partner with Engineering and Platform teams to identify where AI can reduce operational overhead in product delivery workflows.
• Develop a framework for how product managers use AI in discovery, spec writing, and iteration, and drive adoption of best practices across the org.
• Stay ahead of emerging AI capabilities and translate them into operational improvements that give Tempo's product teams a competitive edge.
• Tooling, Process, and Enablement
• Own the Product team's core toolstack and ensure PMs and designers have the systems they need to do their best work.
• Design and implement scalable processes for roadmap management, intake, prioritization, and cross-team dependency tracking.
• Build and run the onboarding and enablement programs for new product hires, ensuring ramp-up is fast and consistent.
• Identify and close operational gaps before they become organizational bottlenecks.
• Insights and Organizational Intelligence
• Build the data and insights infrastructure that connects product decisions to customer outcomes and business results.
• Own the voice-of-customer synthesis process, ensuring product leadership has a regular, structured view into customer feedback, NPS signals, and support trends.
• Work with Data and Analytics to instrument key product metrics and make them accessible to the broader product team.

Requirements

• 7+ years in Product Operations, Strategy and Operations, Chief of Staff, or a related function at a high-growth B2B SaaS company.
• Proven ability to operate at both the strategic and executional level - comfortable designing operating models and rolling up your sleeves to implement them.
• Deeply fluent in modern AI tools and genuinely excited about how they can change the way product organizations work - you have opinions on this and have put them into practice.
• Strong analytical skills, with the ability to build dashboards, synthesize complex data, and communicate insights to a senior audience.
• Exceptional communicator who can write crisply, run effective meetings, and build alignment across functions without authority.
• Experience with tools such as Jira, Confluence, Notion, BigQuery, Looker, or equivalents - and a track record of improving how teams use them.
• Comfortable with ambiguity and energized by building structure where it doesn't yet exist.
• Experience in the Atlassian ecosystem or project and resource management software is a strong plus.
• Why Join Tempo?
• Impact: Work on meaningful products that empower enterprise users an

Benefits

Additional Information

With over 30,000 customers, including a third of Fortune 500 companies, Tempo is trusted by organizations across the globe to make their workflows work better. We create a suite of integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting and more. We create the tech that enables the modern team to deliver - for every step from first vision to value. Since our beginning in 2007 as a project to make a time-tracking tool to help a client - Tempo has expanded to become the #1 time management add-on for Jira, and we have developed and acquired a multitude of tools to become one of the most trusted names in the Atlassian ecosystem. We want everyone to work better - but we also want to be a tech company with a heart. Join us as we continuously innovate our award-winning products, create new solutions, and help the world work smarter, not harder.

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