Customer Service Representative

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Job Description: Customer Service Representative, 1st Shift - Bishop Woods, WI At Pentair , you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions. We have an opportunity for a Customer Service Rep to join our Bishop Woods, WI team. You will process sales orders received by mail, fax, or email and handles inquiries via phone or email regarding product, orders, pricing, customer relations, and complaints. This position works closely with Production Management, Engineering, Human Resources, Purchasing, Quality, Manufacturing, R&D, and the Warehouse Departments. You will: Customer Communication - Communicates directly with customers via phone and email, responding to inquiries related to pricing, orders, shipments, invoices, technical information, and general service needs. Collects and routes customer information to the appropriate teams to ensure timely follow-up. Order & Data Processing - Accurately enters and maintains purchase orders, quotes, EDI transactions, and updates to order and shipment details. Processes debit/credit memos, RMAs, and manages export documentation and related records. Order Management Support - Assists with expediting, delaying, and updating open orders; adjusts sales and work order timelines; and coordinates with sister facilities on transfer orders. Cross-Functional Coordination - Partners with Production, Shipping, Engineering, R&D, Quality, and Accounts Receivable to resolve delivery issues, product concerns, technical inquiries, and payment discrepancies. Customer Issue Resolution - Escalates and tracks customer inquiries, gathers required information, and ensures timely, accurate responses by coordinating with internal and external stakeholders. Product & Compliance Knowledge - Builds knowledge of product lines, adheres to security procedures, and supports special projects or product research as needed. Key Qualifications: Customer Service Experience - Minimum 2 years of customer service experience (manufacturing preferred); ability to handle high-volume phone support, resolve conflict, and remain professional under pressure Technical & Systems Skills - Proficient in Microsoft Office (Excel, Outlook, Teams) and CRM/ERP systems (JDE, Salesforce or similar); strong order entry, data entry, and typing skills; export shipping experience a plus Communication Skills - Strong verbal and written communication with the ability to support customers via phone and email and collaborate effectively with cross-functional teams (R&D, QA, Production) Order Management & Multitasking - Experience managing orders, processing emails through systems like Salesforce, and balancing multiple priorities in a fast-paced environment with accuracy Adaptability & Initiative - Quick learner who can take initiative, seek answers, and "float" to support different tasks or areas as business needs change Reliability & Attention to Detail - Demonstrated dependability, ability to work with minimal supervision, and high accuracy in order processing and customer communication; high school diploma or equivalent required Shift/Hours: Monday - Friday: 8:00am - 5:00pm Overtime when needed

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