IT Manager

About the role

We're looking for a hands-on IT Manager to lead and operate the IT function at Vynca, a healthcare technology and services company focused on Palliative Care, Advance Care Planning (ACP), and Enhanced Care Management. In this role, you'll manage a distributed team spanning multiple time zones-from Hawaii to the East Coast-while remaining technically engaged and ready to contribute directly when needed. This is a true player-coach position that sits at the intersection of team leadership and hands-on IT. You'll set direction, develop and mentor your team, and oversee the security and compliance posture of our endpoint and access environment, while also being willing to jump in to provision a laptop, troubleshoot access issues, or assist with escalations alongside the team. As a healthcare organization that handles Protected Health Information (PHI) in a HIPAA-regulated environment, security, compliance, and the protection of sensitive patient data are core responsibilities woven into every aspect of this role.

Responsibilities

• IT Operations & Team Management
• Lead and develop a distributed IT team operating across multiple time zones, ensuring consistent support coverage and service delivery across the organization.
• Own day-to-day IT operations, including hardware lifecycle management, software and endpoint provisioning, user support, and identity and access management for a fully remote workforce.
• Serve as a hands-on technical resource, assisting with hardware deployments, provisioning, troubleshooting, escalations, and security-related activities when necessary.
• Manage onboarding and offboarding processes in partnership with Human Resources and Security teams, ensuring timely, accurate, and auditable account and device provisioning.
• Maintain IT asset inventory and oversee hardware procurement, software licensing, vendor relationships, and budget management.
• Compliance & Security
• Develop, implement, and enforce IT security policies and procedures aligned with HIPAA, SOC 2, and organizational security requirements.
• Ensure proper handling and protection of Protected Health Information (PHI) through strong access controls, endpoint security, and compliance-focused operational practices.
• Own identity and access management processes, including user provisioning, least-privilege access controls, authentication standards, and ongoing access reviews.
• Administer and maintain endpoint security tools, Mobile Device Management (MDM) platforms, and Single Sign-On (SSO) solutions to support a secure remote workforce.
• Support audit readiness efforts, compliance initiatives, and evidence collection activities while maintaining thorough documentation of IT policies, procedures, and controls.
• Leadership & Growth
• Monitor and report on IT operational metrics, service levels, incidents, and trends, using data to drive continuous improvement initiatives.
• Partner with Engineering, Security, Compliance, Human Resources, and business stakeholders to support organizational growth, security initiatives, and technology needs.
• Identify opportunities to improve operational efficiency, strengthen security controls, enhance the employee experience, and scale IT processes across the organization.
• Provide leadership, mentorship, and professional development opportunities for team members while fostering a culture of accountability, collaboration, and service excellence.
• Your experience and qualifications
• Experience: 5+ years of progressive IT experience, with at least 2 years in a management, team lead, or supervisory capacity.
• Healthcare or Regulated Industry Experience: Direct experience working within healthcare or similarly regulated environments, with strong familiarity with HIPAA, PHI handling requirements, security controls, and audit readiness practices.
• People Leadership: Proven experience managing distributed IT teams across multiple time zones, including establishing support coverage models and escalation processes.
• Hands-On Technical Expertise: Strong background in hardware support, software and endpoint provisioning, troubleshooting, identity and access management, and IT operations.
• Security & Compliance Knowledge: Practical experience implementing security best practices, access management controls, endpoint security measures, and compliance-focused IT processes.
• Platform Administration: Experience administering MDM sol

Benefits

Additional Information

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We're more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day. At Vynca, our mission is to provide comprehensive care for more quality days at home.

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