Patient Service Center Coordinator II

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Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn't just welcomed - it's nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don't just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it's a calling that drives us forward every day. Job Overview The Coordinator II, Patient Service Center, is responsible for assisting with monitoring SharePoint for clinic updates, communicating the changes, and assisting with reporting. The Coordinator is responsible for the evaluation of patient service center flow and monitoring of patient wait times and other key call center metrics. The Coordinator serves as a resource to all staff regarding call center operations and is responsible for training new hires. The coordinator serves as a liaison between medical/dental clinics and the call center and is responsible for answering all incoming telephone calls for all the medical/dental offices. In addition, the Coordinator is responsible for the scheduling, rescheduling, and canceling of appointments. Lastly, the Coordinator supports the screening and transferring of phone calls, answers patient questions, handles appointment confirmations, and performs patient registration. Minimum Requirements High School Diploma or equivalent required. Bilingual English/Spanish preferred. Minimum of 2 years of experience working in a call center environment, required.

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