Customer Service Officer (Insurance)
External
Fosadconsulting · Lagos, NigeriaPrepare for this interview
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Requirements
- Advanced Communication skills (English): Spoken and written
- Moderate IT skills
- Moderate Business Writing
- Moderate Negotiation Skills
- Advanced Presentation skills
Additional Information
- Preparation of Valuation reports. - Sending out messages to customers; Birthday, Seasonal or any other messages promptly. - Communicate verbally and in writing to answer inquiries and provide information - Monitoring of returned direct debit mandate. - Attending to customers' complaints. - Registration of incoming and outgoing mails. - Preparation of renewable and lapsed policies - Creation of customer and contractor codes - Collation of customer feedback in respect of our service delivery. - Friendliness and error free documentation. - Measure Variance from agreed SLA. - Provide special training for all employees on customer service. - Minimum HND / B.sc in International Relations, Mass Communication or any related field - Minimum 2 years work experience
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