Event Manager - Live Events!

About the role

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team. Learn more a

Responsibilities

• As the Event Production Manager, you will:
• Plan and oversee meetings programs across our physical, hybrid, and virtual products.
• Effectively communicate both verbally and written, with all levels of associates, clients, and all Convene departments in an attentive, friendly, courteous, and service-oriented manner.
• Effectively listen to, understand, and clarify concerns raised by associates and clients.
• Develop event timelines and communicate any pre-production deadlines.
• Schedule and host kick-off calls with the clients.
• Serve as the primary point of contact for the client leading up to the day event
• Prepare and distribute all room diagrams
• Work closely with the culinary and service team to finalize menus and timing
• Partner closely with our AV Production to plan the client's run of show and vision for physical and hybrid Studio Events as needed.
• Host client Run of Show Review with AV Production team and Event Operations Manager.
• Partner closely and oversee the execution of tasks by the Event Operations Team.
• Assign and manage event tasks in our project management tools. Follow up as needed with the Event Operations Team to ensure tasks are completed to standard and on time.
• Create and maintain detailed event documentation for each booking
• Responsible for the creation of PEOs (Program Execution Orders), program diagrams, and invoices
• Support our Event Site Production team with the collection of the livestream event platform details, including, but not limited to, agenda, speaker details, sponsor details, and other collateral.
• Manage client expectations on available features, which also includes working closely with Product and Design teams to help inform future platform enhancements.
• Conduct pre-event and post-event debriefs for our internal stakeholders.
• Follow up with the client on any post-event deliverables
• Conduct weekly event meetings and regular PEO meetings
• Provide status updates to internal and external stakeholders on pre-production milestones to ensure successful delivery on the day of the event.
• Supervise the proper calculation of all program checks and ensure client approval and signatures
• Ensure the collection of all program balances
• What We Look For:
• 3+ years in a customer-facing role
• Prior experience in event planning and project management
• Comfort using web-based collaboration tools, including, but not limited to, Slack, Salesforce, SmartSheets, Google Suite
• Familiarity with SaaS, event platform/video/web conferencing a plus
• Strong business acumen and staying cool under pressure
• Natural problem solver, obsessed with finding appropriate solutions to meet customer needs
• Able to multitask and obsessed with customer satisfaction

Benefits

Additional Information

Event Production Manager- Live Events! Love the thrill of live events but also obsessed with the fine details of planning? We're looking for a brilliant Event Production Manager to join our Planning team here at Convene Hospitality Group (CHG). In this role, you'll be the ultimate bridge between our clients and our incredible on-site teams, bringing physical, hybrid, and virtual meetings to life. If you thrive under pressure, love premium hospitality, and want to help shape unforgettable experiences, we'd love to hear from you! (Please note: You must be based in the UK with full right to work without sponsorship).

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