Personal and Private Banking (PPB) Client Solutions Graduate Programme

Responsibilities

• During the programme, graduates will be exposed to and support the following activities:
• Understanding end-to-end client journeys, including as-is process and system landscapes.
• Analysing customer pain points, unmet needs, and emotional journeys using qualitative and quantitative data.
• Supporting the design of target-state customer journeys and minimum viable solutions (MVPs).
• Assisting with solution feasibility assessments across desirability, viability, and technical feasibility.
• Participating in rapid prototyping, testing and iteration of digital, and process solutions.
• Supporting business case development and tracking commercial outcomes (cost, revenue, and customer experience).
• Gaining exposure to risk, compliance, and governance processes supporting solution delivery.
• Assisting with solution testing, user acceptance, and performance monitoring.
• Collaborating with product, architecture, UX, engineering, and operations teams.
• Completed Undergraduate within 2 years or Postgraduate qualification (recently completed or completing in 2026):
• Information Technology or Computer Science
• Informatics / Information Systems
• Engineering (Industrial, Computer, Software)
• Business Science / Commerce with Information Systems, Analytics or Technology focus
• Minimum Requirements:
• Must be a South African citizen.
• Should you have work experience, it should not exceed 12 months.
• Full academic transcripts to be submitted with application for undergraduate and postgraduate studies.
• Programme duration: 18 months
• Application closing date: 30 June 2026

Additional Information

This graduate programme is designed to develop future Senior Solution Subject Matter Experts (SMEs) by immersing graduates in end-to-end client journey design, solution engineering, and delivery within Standard Bank's Personal and Business Banking environment. Graduates will be exposed to how customer insights are translated into digital and process solutions that improve customer experience, operational efficiency, and commercial outcomes. Through structured rotations, mentoring, and hands-on delivery, graduates will gain practical exposure to customer journey analysis, solution design, risk governance, and performance optimisation, preparing them for progression into Solution SME and Solution Owner roles.

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