Data Center Technician 2- Production Services

Responsibilities

• Monitor and manage batch processing cycles across multiple LPARs and distributed platforms using automated scheduling tools.
• Identify, troubleshoot, and resolve batch job failures (abends) in a timely manner, escalating issues to appropriate support teams as needed.
• Monitor mainframe production environments for abnormal system messages, performance issues, and operational disruptions.
• Support daily distributed processing activities through scheduling interfaces and ensure successful job execution.
• Create, update, document, and resolve incident tickets with accurate and detailed information in accordance with established procedures.
• Assist application development and support teams by processing operational requests and assigning Fire IDs/access as required.
• Validate that production jobs and batch cycles are correctly scheduled, loaded, and executed.
• Verify batch cycle dates and ensure production schedules are accurate and communicated to stakeholders.
• Maintain and update operational procedures, runbooks, and departmental documentation to ensure accuracy and consistency.
• Required Qualifications
• Some experience supporting mainframe and/or distributed production environments.
• Basic knowledge of batch processing, job scheduling, and production support operations.
• Familiarity with incident management and ticketing systems.
• Exposure to mainframe operating environments, multiple LPARs, and automated scheduling tools is preferred.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to prioritize workload and respond effectively in a production environment.
• Strong verbal and written communication skills.
• Attention to detail and commitment to following established procedures.

Requirements

• Exposure to JCL (Job Control Language).
• Experience with enterprise scheduling tools such as Control-M, CA-7, AutoSys, or similar platforms.
• Familiarity with ITIL processes and incident management practices.
• Prior internship, academic, military, or professional experience in a data center, operations support, or production services environment.
• Key Competencies
• Production Support
• Mainframe Operations
• Batch Processing
• Incident Management
• Problem Resolution
• Systems Monitoring
• FLSA status:
• This position is exempt (not eligible for overtime pay):
• No

Benefits

Additional Information

Join Our Team In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America's Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America's Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it's like to work at "one of the best places to work in the metro Atlanta". About this Position The Data Center Technician II / Production Services Analyst II is responsible for monitoring, supporting, and maintaining mainframe and distributed production environments. This role helps ensure the successful execution of batch cycles, supports application teams, assists with issue resolution, and maintains operational documentation. The technician will monitor production systems, address routine operational issues, and escalate concerns when appropriate. Responsibilities & Qualifications Work Location: 100% onsite in Duluth, Ga until fully trained. Salary Range: $43,000 - $65,000 annually. Work Authorization: This position is not eligible for employer-sponsored work authorization or visa sponsorship, now or in the future.

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