Staff Augmentation Manager (Ref 26479)

Responsibilities

• Serve as the primary point of contact for staff augmentation-related inquiries from internal teams, clients, and external partners.
• Oversee end-to-end service delivery, ensuring SLAs and KPIs are consistently met.
• Build and maintain strong client relationships, manage escalations and ensure overall client satisfaction.
• Ensures compliance with client contracts, regulatory requirements, and internal policies.
• Manage and deliver reporting cadences for internal stakeholders and clients, providing insights and visibility into delivery performance.
• Collaborate with Sales to support new opportunities and expand existing engagements.
• Partner with internal and external business leaders to advise on staff augmentation recruitment and resourcing strategies.
• Identify opportunities to leverage technology that enhances efficiency, create processes and standards for selection, implementation and support.
• Provide leadership and oversight in administering company policies, ensuring consistent application across engagements and projects.
• Drive continuous improvement through process reviews, performance analysis, and operational best practices.
• Monitor labor market trends, best practices and regulatory changes, integrating them into internal policies and workflows.
• Foster strong relationships with external recruitment agencies and vendors to ensure timely and quality talent delivery.
• Oversee the financial performance of the staff augmentation function, including P&L management, invoicing accuracy and collections.

Requirements

• Diploma or Degree in a relevant field
• At least 5 years of relevant experience in staff augmentation or workforce solutions
• Strong project management skills with the ability to work under pressure
• Excellent stakeholder management and client-facing skills
• Proven ability to build relationships across multiple functions and organizational levels
• Strong communication skills, both written and verbal
• Ability to present insights and recommendations to senior stakeholders
• Good understanding of local labour regulations and market conditions
• Strong attention to detail with sound financial acumen, including P&L management
• Shortlisted candidates will be offered a 6 Months agency contract employment till Feb 27.
• Licence no: 12C6060

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