Assistant Manager/ Deputy Manager, Claims WIC

About the role

Job Description: - Review, evaluate, assess, negotiate, and resolve work injury compensation claims in WICA 2019 regime within designated authority limit, in line with established standards, procedures and guidelines provided. - Identify and investigate suspicious/potential fraudulent WICA claims and take appropriate actions and keep relevant stakeholders closely informed in writing. - To attend MOM and any work injury related meeting. - To negotiate settlement with claimants and/or solicitors. - To provide administrative support to prepare monthly statistics and report. - To manage telephone enquiries and complaints and attend to walk-in-claimants. - To provide claims handling service to clients and business partners. - To be the liaison with any authority as required under the scope. - Ensure compliance with all legal, regulatory and policy requirements internally and externally - Any other jobs assigned by the Company/HOD/Section Manager. Requirement: - Well versed with WICA 2019 requirement and timeline - Minimum Diploma holder. - Candidate with a minimum of at least 5 years of direct WICA 2019 claims experience with a designated insurer would be preferred. - The candidate should possess strong negotiation skill, claim management, fraud management, customer service, time management and able to work in a fast-paced work environment. - Must be able to work independently and as a team. - Good negotiation skills. - Certificate in Personal General Insurance and Commercial General insurance is a must. - Good command of written and verbal English and Chinese (to be able to communicate effectively with English and Chinese speaking associates regarding assigned tasks)

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Company Intel

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