Director of Operations, Acute Division

Responsibilities

• Strategic & Operational Leadership
• Provide executive-level leadership across multiple healthcare laundry facilities, ensuring alignment with NOVO's mission, CultureWise principles, and business objectives
• Translate enterprise strategy into actionable operational plans that drive scalability, performance, and long-term sustainability
• Build and reinforce a culture of operational discipline, accountability, and continuous improvement
• Operational Excellence & Standardization
• Lead operational excellence initiatives, identifying improvement opportunities and delivering measurable gains in efficiency, quality, safety, and cost performance
• Ensure consistent execution across production, maintenance, transportation (DOT), safety, quality, and facility support functions
• Develop and refine standardized operating procedures (SOPs) across all locations
• Partner with plant leadership to optimize productivity, labor utilization, capacity planning, and workflow efficiency
• Financial & Business Leadership
• Own operating budgets for assigned facilities and ensure alignment with financial targets
• Lead annual budgeting and forecasting processes
• Monitor KPIs, identify variances, and drive corrective actions
• Support capital planning and investment decisions
• People Leadership & Talent Development
• Build, coach, and develop high-performing General Managers and leadership teams
• Establish clear performance expectations and accountability measures
• Partner with HR to attract, develop, and retain top talent
• Foster a positive, high-accountability, and union-free work environment
• Safety, Compliance & Risk Management
• Champion a zero-incident safety culture
• Ensure compliance with OSHA, DOT/FMCSA, HIPAA, Joint Commission, HLAC, and all applicable regulations
• Maintain audit-ready operations and proactively mitigate risk
• Executive Partnership & Communication
• Serve as a key member of the leadership team, contributing to enterprise strategy
• Lead operational reviews and leadership meetings to drive alignment and results

Requirements

• Required:
• Bachelor's degree in Business, Operations Management, Engineering, or related field (or equivalent experience)
• 10+ years of progressive operations leadership experience in a multi-site environment
• Proven experience leading manufacturing, industrial, healthcare services, or similar operational environments
• Demonstrated success in driving operational excellence, process improvement, and performance optimization
• Strong financial acumen, including experience managing budgets, forecasting, and P&L responsibility
• Experience developing and leading high-performing leadership teams
• Strong knowledge of safety, compliance, and regulatory standards (OSHA, DOT, or similar)
• Excellent communication, leadership, and decision-making skills
• Preferred:
• Experience in industrial healthcare textiles, or healthcare services
• Experience supporting growth through acquisitions, integrations, or multi-site scaling
• Lean, Six Sigma, or continuous improvement mindset
• Familiarity with CMMS, ERP, or operational reporting systems
• What we can offer you as a full-time associate:
• Competitive pay
• Paid Holidays
• Paid Time Off Program (PTO)
• 401(k) w/Employer Match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Medical, Dental, and Vision Programs
• Basic Life/AD&D Insurance
• Long-Term Disability (LTD)
• Why work for Novo Health Services?
• NOVO Health Services strives to be the employer of choice in the hospital sterile and hyg

Benefits

Additional Information

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes. Lead. Scale. Transform. At NOVO Health Services, we are redefining healthcare linen solutions through operational excellence, innovation, and a relentless focus on patient experience. As a Director of Operations - Acute Division , you will serve as a senior operations leader responsible for driving performance across multiple healthcare textile facilities. This role partners closely with executive leadership to execute strategic initiatives, scale operations, and standardize best practices-ensuring each facility consistently delivers exceptional results in quality, safety, customer service, and financial performance. You will play a critical role in supporting NOVO's continued growth-both organic and through acquisition-by strengthening plant-level leadership, driving disciplined execution, and fostering a culture of accountability, continuous improvement, and employee engagement.

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