PS Advisory Services Consultant (Non-Technical)

Responsibilities

• Analyze client conversion requirements for ACH Outsourcing implementations and document business, operational, and data needs required for delivery
• Consult with clients before, during, and after implementation to define procedures, clarify requirements, and support conversion readiness
• Interpret client systems, workflows, and conversion data to validate alignment with implementation objectives and balancing requirements
• Deliver client training on system usage, online terminal support, and daily application balancing procedures throughout the implementation lifecycle
• Support user acceptance testing (UAT) activities by addressing questions, validating workflows, and helping resolve issues that affect readiness
• Communicate implementation progress, risks, and issues to internal stakeholders to support timely awareness and resolution
• Provide application support during implementation activities and identify opportunities to improve processes, documentation, and delivery outcomes
• Present product demonstrations as needed to support client understanding and solution adoption
• Experience you'll need to have:
• 5+ years of experience in financial services, payments, or a related domain supporting client implementations, conversions, or advisory services
• 5+ years of experience working with Automated Clearing House (ACH) processing operations, including application of National Automated Clearing House Association (NACHA) rules and regulations
• 5+ years of experience supporting software implementation, integration, or delivery projects across the full project lifecycle
• Experience working with third-party systems and translating business and operational requirements into implementation activities
• Experience using ACH platforms, including PEP+ or similar payment processing applications
• Ability to support functional testing, production support activities, and client training using clear written and verbal communication
• Bachelor's degree in Business Administration, Computer Science, or a related field, or equivalent combination of education, related experience and/or military experience
• Experience that would be great to have:
• Experience working in Agile, iterative, incremental, or Waterfall delivery models
• Experience presenting product demonstrations to clients or internal stakeholders
• Experience identifying and implementing process improvements within implementation or support functions
• Familiarity with outsourced payment processing or ACH utility operating models
• How you'll work:
• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.
• Travel: This role requires occasional travel (up to 10%).
• Sponsorship:
• Benefits at Fiserv:
• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimburs

Benefits

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title PS Advisory Services Consultant (Non-Technical) About your role: As a PS Advisory Services Consultant (Non-Technical), you will support client implementations for ACH Outsourcing solutions by providing business analysis, consultation, training, and implementation guidance. You will work closely with clients, implementation partners, and internal teams to translate business and operational requirements into successful conversions. Your work will help drive client readiness, adoption, and a smooth transition to ongoing support.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at fiserv? Share your experience