Tenant Engagement Manager

Responsibilities

• Create and execute innovative events that promote community, health, wellness, connectivity and activation of building amenity spaces.
• Develop and continuously enhance positive connections with the tenant population to provide a tailored work experience for each person based on their interests, wants and needs while promoting rapport with tenants and building staff.
• Assist with the development and maintenance of all social media accounts and electronic marketing tools with approval from direct supervisor before posting.
• Work alongside the broker teams to support the leasing efforts of multimillion-dollar assets by preparing vacant spaces and common areas, ensure brokers are notified in advance of all building events, and brainstorm ideas to customize and enhance the tour experience.
• proceedings, both prior to, during and after event to support and restore the same locations to pre-event conditions.
• Ensure overall high-quality Customer Service for tenants, including work orders and tenant. Ensure tenant problems and concerns have been addressed by other members of the team in a timely and satisfactory manner.
• Provide tenants with personal and corporate services to manage their work life integration. Examples include event tickets, meeting and event planning, time-saving services, health and services, etc.
• Cultivate and sustain positive relationships with area restaurant/retailers, etc. in an effort to stay up to date on happenings, restaurant openings, events, etc.
• Assist in maintaining all building common areas and multi-tenant floor signage.
• Maintain certificates of insurance for tenants, vendors, contractors and track expiration dates and coverages for all in accordance with LPC and ownership policies.
• Maintain and update emergency contact lists and electronic notification services.
• Assist in all general office duties involved in maintaining service to the tenants and ownership.
• ESSENTIAL SKILLS ABILITIES, KNOWLEDGE AND EXPERIENCE
• Exceptional customer service
• Self-motivation and proactivity
• A Bachelor's degree - Communications, Hospitality, Retail, Travel or Marketing; or industry related curriculum, with work experience in the meeting planning industry preferred (Hotel, convention center, corporate or association), or high end/boutique retail.
• An on-trend Pinterest, Facebook or Instagram account (aka social media savvy)
• Minimum 1+ year of experience in meeting/event planning in government, corporate, or hotel and convention services.
• A sharp professional appearance
• An eye for detail and a knack for anticipating a tenant's needs
• A hospitality-focused mentality
• Ability to work independently as a project leader and as a team member. Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow through.
• Ability to exercise judgment and discretion is critical to success. Must be professional at setting priorities and coping with competing demands. Specific Implementation of Job Responsibilities for Tenant Engagement Manager (TEM) at 1101 K Street
• Direct Supervisor is Brittany Rice, Sr. Property Manager.
• Implement Lincoln Property Company's (LPC) tenant engagement program, Linc, at 1101 K Street in coordination with Felicia Marsh, Director of Tenant Engagement.
• Be aware of Tenant Engagement budget and Critical Path for the budget year and track expenses appropriately.
• Prepare Vendor Event Cost Comparison Template for each event and provide to Brittany Rice and Felicia Marsh.
• Complete event request form (including any marketing material) for approval prior to event for Brittany Rice and Felicia Marsh.
• Position is tenant-facing and in many cases the first line of the Property Management team that tenants will encounter.
• As such, this requires tenants to be able to primarily find TEM at any time in the building's Management Office located on the amenity level of the building of 1101 K.
• The TEM is an integral part of the Property Management (PM) team of the building which is headed by Brittany Rice. As such, TEM is re

Benefits

Additional Information

Tenant Engagement Manager reports directly to the Director of Tenant Engagement or Senior Property Manager

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