Solutions Consultant

About the role

As a Solutions Consultant at Nakisa, you will play a critical role in driving customer success and fostering strong relationships with clients. You'll leverage your expertise to provide comprehensive solutions that maximize the value of Nakisa's products, acting as a bridge between the technical and business aspects of our software solutions. This is a customer-facing role that requires a blend of technical acumen, strategic thinking, and strong communication skills.

Responsibilities

• Bridging the gap between complex enterprise technology and real business outcomes, you'll guide clients from early discovery through implementation - serving as their trusted technical advisor at every stage.
• Client Engagement and Solution Design :
• Collaborate closely with customers to understand their business requirements and goals.
• Develop and present customized solutions that align with Nakisa's product capabilities and customer objectives .
• Lead technical and product demonstrations, responding to complex questions and managing proof-of-concept (POC) activities.
• Technical Expertise and Product Mastery :
• Deeply understand Nakisa's suite of SaaS solutions, staying updated on new product releases, industry trends, and best practices.
• Serve as a trusted technical advisor to clients, ensuring they understand the product's capabilities and how it meets their needs.
• Facilitate technical discussions around integrations, configurations, and customizations as needed.
• Strategic Value Communication :
• Translate technical features into strategic business benefits to support the customer's long-term success with Nakisa solutions.
• Work cross-functionally with Product, Customer Success, and Sales teams to communicate insights and influence product development and roadmap decisions.
• Project Support and Coordination :
• Support the implementation phase by assisting with configuration, troubleshooting, and issue resolution.
• Conduct training sessions and workshops to ensure customer teams are empowered to maximize product usage.
• Act as a primary point of contact for clients during critical phases, fostering trust and advocating for customer needs.
• Continuous Improvement and Knowledge Sharing :
• Contribute to internal knowledge bases, training materials, and best practices documentation.
• Mentor junior team members and participate in internal training sessions to elevate the team's technical proficiency and customer service standards.
• What you bring
• We're looking for a consultative problem-solver with deep enterprise software experience and the presence to earn trust with senior stakeholders - someone who is as comfortable whiteboarding a solution architecture as they are presenting to a C-suite audience.
• Bachelor's degree in a relevant field such as Business, Computer Science, Engineering, or equivalent experience.
• Over 3 years of experience in Solutions Consulting, Technical Consulting, or a similar role within a SaaS solution provider, specializing in complex enterprise solutions.
• Proficient in enterprise software solutions and comfortable with cloud-based technologies, API/ERP integrations, and system architecture.
• Exceptional communication, presentation, negotiation, and interpersonal skills.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to translate technical concepts into business value for diverse audiences.
• Prior experience in a customer-facing role, ideally within a fast-paced, high-growth SaaS company.
• Fluency in English is required, as this role serves as a primary point of contact for Nakisa's global client base, requiring consistent written and verbal communication with enterprise clients, project stakeholders, and cross-functional teams located outside Quebec.*
• *Nakisa delivers SaaS solutions to 1,100+ organizations across 135 countries. Teams, customers, and partners are distributed internationally.

Requirements

• Experience with Nakisa's produ

Additional Information

About Nakisa Nakisa is a global leader in AI-powered enterprise software for Human Resources, Financial Management, and Commercial Real Estate (CRE). Our cloud platform powers mission-critical operations for 1,100+ organizations in 135 countries and serves millions of users. We are building the next wave of enterprise applications with Nakisa AI. Our products use retrieval-augmented generation (RAG) with secure API integrations to large language models. Customer data stays private and auditable, and we never use client data to train third-party models. This privacy-first design gives enterprises trustworthy AI they can run in production. What sets us apart is a single platform that connects these functions on shared data models, a focus on high-stakes, compliance-heavy workflows, and a culture anchored in Fairness, Integrity, Service, and Humility. Recognized among Canada's top employers , we offer hybrid work, supportive leaders, and clear growth paths. Join us to ship reliable, privacy-first AI at global scale.

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