Department Clerk II - ONSITE in Traverse City

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Additional Information

Supports the Mission, Vision and Values of Munson Healthcare Embraces and supports the Performance Improvement philosophy of Munson Healthcare. Promotes personal and patient safety. Has basic understanding of Relationship-Based Care (RBC) principles, meets expectations outlined in Commitment To My Co-workers, and supports RBC unit action plans. Uses effective customer service/interpersonal skills at all times. Responsible for preparing claims packets for mailing to insurance companies, ensuring accuracy and completion. Entering notes in the patient accounting system and tracking certified mail. Responsible for sorting and distributing intradepartmental mail as well as processing any needs for returned mail. May assist and or fill in for other Department Clerks during peak times and/or vacancies. Is responsible for keeping up-to-date on the operations and uses of the computer systems used in Patient Financial Services and for adhering to the specified policies and procedures for the system. Responsible to professionally correspond with patients concerning insurance coverage concerns or notifying patients of detailed actions needed by the patient to resolve unpaid claims. Responsible to accurately identify and scan insurance correspondence and remittance advices into Application Extender for future retrieval. Responsible to box, label and organize storage room. Responsible to work with billing, customer service, and cash posting teams offering support services. Filing. Performs other duties and responsibilities as assigned. High school graduate or equivalent. Minimum of one-year experience in an office setting or customer service position preferred. Exceptional interpersonal relationship/communication skill. Intermediate office and general clerical skills with a high degree of accuracy. Experience in basic computer skills. Good problem solving skills. Must be able to work with minimal supervision, be well organized and capable of performing the required duties under frequently stressful situations. Shifts: Monday-Friday 7:00am - 5:30pm (8hr shift) Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.

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