Senior Associate, Loan Platforms Account Services

About the role

Grade Level (for internal use): 09 About the Role: The Team: The Loan Platforms division of S&P Global offers an innovative suite of products for its' clients to address all of their loan settlement needs. It is the first fully operational provider of par and distressed loan closing and recordkeeping services for the primary and secondary loan markets. Through a unique combination of experienced personnel and electronic processing, hardware, and software, Loan Platforms is a single system to address market demands and support the entire life cycle of a loan. The Impact: The successful candidate will form a key part of the Loan Platforms team, responsible for maintaining the day-to-day operations of our Syndicated Loan Market offering, as well as supporting the questions and requests of our internal and external clients.

Responsibilities

• General support of the Platforms
• New user onboarding, account maintenance, resolution of client issues or questions, and provide walk throughs on how to operate within the platform.
• Creation and maintenance of entity identifiers
• Analysis of client administrative details and tax forms
• Work with a global team responsible for front-line client services
• Must consistently adhere to all internal procedures
• Be pro-active in identifying problems. Either work with peers on a resolution or escalate them to management.
• Capture and channel user feedback to the management team to facilitate the continuous improvement of our products and services
• Ad hoc duties and projects as requested by the team leader
• The role will continuously evolve depending on the candidates' competencies to ensure challenge and growth. You will be empowered to the extent of your capacities.

Requirements

• Prior work experience in a corporate environment
• Ability to think laterally, analyze, and question processes
• Excellent oral and written communication skills
• Proficient in MS office
• Team player
• Ability to identify and escalate issues or concerns
• Excellent prioritization skills, ability to multitask and work in a fast paced environment a requirement
• Eager to learn with strong analytical and problem-solving abilities
• Great organizational skills are a requirement
• Goal and action oriented, with ability to organize, multi-task and prioritize in a fast-paced environment
• Must be able handle stressful customer situations with patience and poise
• Proficient PC skills, especially in Microsoft Word and Excel.
• Demonstrated knowledge and experience in working with internet-based applications
• Ability to review processes and suggest improvements
• About S&P Global Market Intelligence
• For more information, visit www.spglobal.com/marketintelligence .
• What's In It For You?
• Our Mission:
• Advancing Essential Intelligence.
• Our People:
• Our Values:
• Integrity, Discovery, Partnership

Benefits

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