MSC Infrastructure Engineer (Req #1040)

About the role

*Rotating First and Second Shift* As a Managed Services Center (MSC) Infrastructure Engineer, you will provide ePlus' MSC and clientele with Network, Security and Systems support to maximize stability, availability, security, and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide performance improvement feedback. At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. Corporate Values Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers. Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success. Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us. Commitment to Diversity, Inclusion and Belonging We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work. Physical Requirements While performing t

Responsibilities

• The essential functions of this position include:
• Manage projects and tasks, as assigned, including:
• Tool replacement and upgrades
• Maintain accurate data set in tools
• Deploying new networks
• Integrating tools and authentication methods
• Hardware upgrades and replacements
• Creating and updating documentation
• Perform network/systems support in a Managed Services Center environment
• Troubleshoot, isolate, and diagnose common problems network/systems problems, either alone or as part of a team
• Resolve and manage problems effectively and immediately
• Work in a team environment 7x24x365 with the ability to function independently and discretely during rotating shift work
• Provide systems support functions for client end systems, which includes design, development, troubleshooting, diagnosis, and problem resolution. Follow- through until problems are resolved.
• Focus on building your own high-level technical skills including building a strength in coding and automation techniques
• Ability to work overnight shifts on a weekly rotating schedule
• Ability to work remotely and still provide a professional communication experience

Requirements

• College degree preferred; high school diploma required
• 1-2 years of networking experience
• CCNA upon hire or within 6 months of employment
• Experience/training on one or more of the following
• Cisco LAN and WAN Devices
• Fortinet Infrastructure systems
• RHEL Linux
• Practical knowledge of Enterprise Networking concepts
• Excellent oral and written communications skills
• Strong troubleshooting and performance tuning skills
• Experience/training on one or more of the following:
• Cisco IOS-XE, IOS-NX
• Fortinet infrastructure devices
• Windows Server and RHEL Linux
• CCNA Certification or NSE3 or working towards preferred
• Position Specifics
• #LI-AC1
• #IND1

Benefits

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