Senior O2C Operations Analyst

Responsibilities

• Order Management and Financial System Operations
• Own end-to-end order entry and validation across Salesforce and NetSuite, ensuring accuracy, completeness, and compliance with booking policies
• Manage complex order types including amendments, co-terms, upgrades, and multi-element arrangements
• Lead collection cycle management and resolution of overdues
• Maintain and enforce data integrity standards across CRM and ERP systems; identify and remediate data quality issues proactively
• Oversee licence key management and ensure timely and accurate provisioning aligned to contract terms
• Serve as a senior point of contact for order-related queries from Sales, Deal Desk, and Finance
• Automation, Process Improvement, and AI Tooling
• Apply AI tools - including Claude and similar platforms - to accelerate order entry, data validation, draft communications, and process documentation
• Lead or co-lead automation initiatives within the O2C function; evaluate, test, and implement tooling to reduce manual effort
• Identify process inefficiencies and drive continuous improvement across the order-to-cash cycle
• Document current-state and future-state processes; maintain operational runbooks and training materials
• Support system configuration and data clean-up projects in Salesforce, including deduplication and record hygiene
• Cross-functional Coordination and Reporting
• Partner with Sales, Deal Desk, Legal, and Revenue Ops to resolve complex order scenarios, billing holds, and contract disputes
• Support month-end and quarter-end close by ensuring all bookings are processed, reconciled, and traceable
• Assist with audit requirements by maintaining complete and accurate financial records
• Contribute to reporting and operational metrics for the O2C function; flag trends and escalate risks proactively

Requirements

• Minimum three years of experience in order management, O2C operations, or a closely related role within a SaaS or subscription-based company
• Hands-on Salesforce experience: ability to manage opportunities, orders, and records; run reports; and maintain data quality independently
• Practical knowledge of AI tools such as Claude, ChatGPT, or equivalent, with demonstrated ability to apply them to order entry, data management, and process documentation workflows
• Strong attention to detail and high accuracy when processing structured data across multiple systems simultaneously
• Experience working with an ERP system; NetSuite experience is a strong advantage
• Clear and precise written communication in English; ability to escalate issues with full context and without ambiguity
• Organised, methodical approach to workload management; comfortable managing multiple active workstreams in a fast-paced environment
• Degree in Finance, Business, Economics, Accounting, or a related field, or equivalent practical experience
• Deep familiarity with SaaS business models, subscription billing, and revenue recognition concepts
• Experience with order-to-cash automation initiatives or system implementation projects
• Familiarity with revenue operations, contract management, or Deal Desk processes
• Exposure to audit, compliance, or SOX-adjacent financial controls
• Prior experience mentoring junior colleagues or leading operational projects
• The good stuff
• Here are just some of the reasons why people choose to build their career at Scandit:
• We are certified as a "Great Place to Work" in 7 countries!
• Smart, people-first culture
• Flexible, office, hybrid, or home working
• Innovation hackathons
• Global team outings
• Festive/end-of-year all-company celebrations
• Your birthday off
• Learning and development opportunities
• An attractive individual equity plan in a high-growth company
• Top notch te

Benefits

Additional Information

Senior O2C Operations Analyst Scandit WARSAW Imagine the what. Build the how. Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication, or allowing retailers to make store operations more efficient, our technology automates workflows. It provides actionable insights to help businesses in a variety of industries. Join us as we continue to expand, grow, innovate, and help take Scandit to the next level. Your opportunity Scandit is looking for a Senior O2C Operations Analyst to join the Order to Cash team. This is a hands-on operational role requiring demonstrated experience in order management within a SaaS environment, with direct ownership of end-to-end O2C processes, financial systems, and cross-functional coordination across Sales, Finance, and Operations. The role is open to candidates with a minimum of 3+ years of relevant experience in order management or a closely related O2C function, ideally within a SaaS or subscription-based business. Candidates with strong Salesforce proficiency and practical knowledge of AI tools, including Claude or equivalent, to support order entry, data quality, and workflow efficiency are strongly preferred.

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