Lead Logistics Customer Experience and Operations Specialist
External
Maersk · Maharashtra, Pune, 411014, IndiaPrepare for this interview
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Requirements
- Graduate of any bachelor's degree.
- Fluent in English with good communication skills.
Benefits
Additional Information
Acts as the owner of the job file and has responsibility for creating and updating of shipping documents and Customer Invoices in the system. At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what's possible-setting new benchmarks for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade. Join us as we leverage cutting-edge technologies and create global opportunities. Let's sail together towards a brighter, more sustainable future with Maersk. Purpose of the role This role is responsible for managing end-to-end logistics operations after booking , including shipment handling, documentation, system updates, and booking support. It involves working closely with Customer Service and FinOps teams to ensure smooth supply chain execution, handle queries, and resolve issues. The person is expected to proactively manage exceptions, maintain accurate data, and ensure a seamless customer experience throughout the shipment lifecycle . You will be Responsible for: Managing end-to-end shipment file activities post booking Creating bookings and providing booking support (BKS) Handling documentation and accurate system updates Collaborating with FinOps team for operational finance activities Managing case handling and resolving customer queries Ensuring smooth supply chain execution across shipment lifecycle Identifying and proactively communicating exceptions/issues Supporting Customer Service in query resolution and escalations Maintaining strong coordination with internal stakeholders (CS, Ops, Finance)
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