Senior Consultant - Cybersecurity

Responsibilities

• Prisma Access Operations Monitor and maintain a single-tenant Prisma Access deployment using Panorama and Prisma Access portals
• Manage GlobalProtect configurations, user onboarding, authentication issues, and agent connectivity
• Implement standard security policy changes , URL filtering updates, App-ID tuning, and rule management
• Perform basic troubleshooting of tunnels, portals, gateways, configuration sync, and service health
• Incident Management （ L1 / L2 ） Triage and resolve incidents through ServiceNow , aligned with defined SLAs and ITIL processes
• Analyze security, traffic, and tunnel logs via Cortex Data Lake and Panorama Logging Service
• Independently handle P3 / P4 incidents and support senior engineers on P1 / P2 issues
• Clearly communicate incident status, impact, and resolution to stakeholders
• Change & Maintenance Activities Execute security policy changes, address objects, and rule updates under strict MOP / Change Management controls
• Support planned maintenance windows , content/antivirus updates, and minor platform upgrades
• Ensure proper documentation, rollback planning, validation steps, and post-change reporting
• Platform Monitoring & Reporting Monitor Prisma Access gateway and portal health , license consumption, bandwidth usage, and capacity metrics
• Generate operational and security reports using Cortex Data Lake and Splunk
• Conduct daily health checks and provide clear shift handover documentation
• Documentation & Compliance Maintain and update SOPs, runbooks, knowledge articles, and incident records
• Keep accurate configuration records and audit artifacts for compliance and customer reviews
• Adhere strictly to internal security governance and ITIL-aligned operational processes
• Required Skills & Experience
• Professional Experience 2-4 years of experience in network, security, or infrastructure operations
• （ NOC / SOC / Infra Ops ）
• Core Technical Knowledge
• Strong understanding of: TCP/IP, subnetting, routing fundamentals, DNS, DHCP
• NAT, VPN fundamentals, SSL/TLS concepts
• Firewall policy logic and rule evaluation order
• Palo Alto / Security Platform Exposure Palo Alto Panorama basics （ device groups, templates ）
• GlobalProtect user connectivity and troubleshooting workflows
• Prisma Access architecture （ tenant, portal, gateway concepts ）
• Experience using ServiceNow for incident and change management
• Basic experience with Cortex Data Lake queries and Splunk searches
• Operational & Troubleshooting Skills Ability to logically isolate issues across network, authentication, policy, and client layers
• Fact-based log analysis rather than assumption-driven troubleshooting
• Ability to escalate with clear reproduction conditions and findings
• OS / Platform Fundamentals Basic Linux knowledge (log concepts, basic command familiarity)
• Basic Windows knowledge related to certificates, proxies, and endpoint connectivity
• Customer-Facing & Professional Skills Clear and polite Japanese business communication (email, chat, meetings)
• Ability to ex

Additional Information

About Infosys : Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next. Infosys has been recognized as a Top Employer across APAC - contributing to our sixth consecutive year of global certification. As an AI-first organization, we empower our people to work on next-generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence. ▶Join Infosys and be part of a culture that's not just promised-it's certified. #TopEmployer2026 #ThriveAtInfosys Role Designation: Senior Consultant - CyberSecurity Role Overview We are seeking a Network Security Engineer to join our Prisma Access operations team . This role is responsible for Day 1 / Day 2 operations of a single-tenant Palo Alto Prisma Access environment , managed via Panorama , for Japanese enterprise customers . The position is customer-facing and on-site , requiring not only technical skills but also a professional level of education, communication capability, and operational discipline . This role is ideal for early-career engineers who have strong networking fundamentals and wish to build specialization in cloud-delivered security, ZTNA, and Palo Alto Networks platforms .

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