Strategy & Operations Associate, Audits & Inspections

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Why Shiftsmart We're building the Amazon of labor. We're a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of 5M flexible workers to create scalable labor solutions for the largest companies in the world, like Circle K, Pepsi, Dollar General, Starbucks and more. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple companies through a digital marketplace. We're one of the fastest-growing startups in the country. We've grown 2-3x each year since we started and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures ...and we're only getting started. Our mission is to build the world's leading platform for hourly workers and enterprises enabling flexibility, choice, and upward social mobility. Join a rocketship. This is a unique opportunity to join the ground floor of a rapidly scaling business that is changing the way hourly labor works and capturing a $2 trillion dollar opportunity in the US alone. Ownership + impact. Join a team that is challenging and supporting one another to build a great business and create flexibility, choice, and upward social mobility for workers everywhere. Captain your career path. Enjoy accelerated learning and growth working with a world-class team from top tech companies (e.g. Uber, Airbnb, Google, Amazon), business schools (e.g. HBS, GSB, Wharton), and professional services (e.g. Bain, BCG, Goldman). Become a world-class executor. We believe that #ExecutionIsBinary, and are dedicated to helping you master that skill for life here and beyond. Mission: The mission of the Marketplace Associate is to own and continuously improve the Quality Assurance (QA) processes for our Audits & Inspections (A&I) marketplace by ensuring fast, accurate audit completion and payment while maintaining a high bar for quality as the business scales. This individual will both run the day-to-day QA operation and identify upstream improvements that increase first-time audit pass rates and reduce manual intervention. This role is based in New York City (HQ) with typically 4+ days in office. Outcomes: Your role will evolve over time but some of your early responsibilities will include: Own the end-to-end QA process for Audits & Inspections, ensuring audits are reviewed, approved, and paid within SLA while maintaining a high bar for quality Identify inefficiencies and recurring failure points within the QA process, proposing and driving improvements that increase first-time pass rates and reduce manual intervention Manage QA agents to daily throughput and quality targets, identifying and addressing outliers Use tools such as Google Sheets, SQL, and internal systems to analyze performance, create reporting, and surface insights on common audit issues Monitor and triage in-shift issues, taking action where possible and escalating when required Competencies: Do you have what it takes to acquire new partners successfully and fundamentally change labor? Here are the attributes you'll need: Self-starter: You have 2-5 years of experience with the potential, motivation and ambition to grow and thrive in a fast-paced environment. Results driven: Takes pride in & has a track record of hitting or exceeding targets; persists in accomplishing objectives despite obstacles or setbacks. Success will be measured against the % of regions where we are delivering the target number of high-reliability partners. You will be provided the tools and reporting to manage to this outcome. Problem solver: You thrive working through and solving problems, quickly learn and adapt to new situations, and can synthesize the abstract into the concrete. Highly organized: You plan, organize and execute in a highly structured way & relish bringing formality to ambiguity, ruthlessly prioritize, and feel organization is second nature to you. Independent: Able to function with a high-level of autonomy once given a playbook. Compensation philosophy To provide greater transparency we share base salary ranges, which are based on role and level benchmarked against similar stage, high growth companies. Offers are determined based on multiple factors including skills, work experience, and relevant credentials. In addition to competitive salaries and meaningful equity we offer the following benefits: Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents) 401(k) match program: We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4% Generous, fully paid parental and family leave policies Pre-tax commuter benefits Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan Equal opportunity employer Shiftsmart is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for e

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